What are the responsibilities and job description for the BAM: Key Holder position at Books-A-Million?
Job Description: Under direction from management team members, the Key Holder is to operate the store to
maximize sales and customer service, and oversees the execution of the Merchandising plan to maintain
compliance and store standards.
Roles and Responsibilities
• Maximizes profits and customer service by leading assigned category team and operating the store in
adherence with all Company policy and guidelines.
• Operates the store as a limited Manager On-Duty in conjunction with the management team.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Trains and develops Associates within category and facilitates cross training for further development.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly
meetings.
• Perform other duties as assigned.
Core Competencies
• Interpersonal Skills
• Self-Management
• Action Orientation
Qualifications and Education Requirements
• 21 years of age or older
• High school diploma or equivalent, some college preferred
• Previous experience in a supervisor role
• Successful completion of all required background screenings
Preferred Skills
• Computer and cash register skills
Physical and Environmental Requirements
• Must be able to stand and walk for extended periods of time.
• Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities.
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance.
• Must be able to communicate using speech, sight, and sound with or without assistive device.
• Must be able to stand, walk, climb, bend, stoop or crouch while performing daily activities of the job.
