Store Manager

The Store Manager is responsible for building, maintaining and institutionalizing an environment that supports the Boot Barn mission, vision, and values. The Store Manager is a business driver who must demonstrate the highest level of leadership in support of exceptional customer service, associate development/engagement, merchandising standards, store operations and attainment of store sales goals.  The Store Manager will partner the District Manager, Human Resources, and Store Support Center in pursuit of year-over-year increases, a best in class customer experience, ensuring profitability of the business through optimized staffing, shrink reduction and general expense management. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead store employees to foster a service and selling culture, exceed customer expectations and build consumer loyalty.
• Develop the skills of store staff to ensure the highest level of customer service, accurate product knowledge, merchandising standards.
• Implement and uphold an environment of continuous learning, developing a training plan for every associate/leader which leads to full competency across key classifications such as Western Boots, Work Boots, Denim, Hats, and Add-Ons.
• Ensure the store leadership team understands and embraces their specific roles per your store’s leadership matrix.
• Assess and communicate localized customers’ needs to District Manager. Analyze and measure business trends to maximize sales to meet or exceed key metrics and sales goals.
• Review sales goals with associates, providing consistent and timely coaching, actionable feedback, and recognition of excellence. Lead by example, being present on the sales floor during peak business hours.
• Ensure adequate staffing to meet the changing business needs and payroll expenses.
• Adapt to changing business needs and procedures; adjust store schedule as needed, determine payroll implications, implement operational directives, train staff on new procedures and policies, and communicate with all appropriate District, Region and SSC partners.
• Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signing and assortments adhering to all Company visual presentation guidelines.
• Lead and coach associates in building customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs. Provide accountability for achieving individual and team goals.
• Commit to the ongoing development of individual team members to meet various career goals within the Company.

ADDITIONAL RESPONSIBILITIES

• Commit to the ongoing development of individual team members to meet various career goals within the Company.
• Partner with District Manager to plan and execute successful experiential volume driving events, including outreach to the local community/market.
• Demonstrated strong leadership and communication skills.
• Well-developed business acumen including the ability to thoroughly understand all aspects of the business.
• Expert ability and experience in surfacing and analyzing opportunities and risk with the ability to develop and implement follow through plans.
• Demonstrates strong organizational and time management skills and the ability to manage multiple priorities.
• Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, team members and vendors.
• Additional duties as assigned by District Manager or SSC partners.

MINIMUM QUALIFICATIONS

• Associates Degree, and/or 3 to 5 years’ experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Availability to work a variety of shifts to meet the business needs including nights, weekends and holidays.
• Ability to be flexible and willing to work extended hours when necessary.
• Travel up to 15% of scheduled shifts.
• Strong organizational and time management skills and the ability to manage multiple priorities.

COMPENTENCIES

• Building Effective Teams
• Customer Focus
• Problem Solving
• Drive for Results
• Developing Direct Reports
• Delegation
• Managing and Measuring Work
• Business Acumen

PHYSICAL DEMANDS

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

• Standing or walking for 75% of scheduled shifts.
• Bending, stooping, kneeling and squatting occasionally throughout scheduled shifts.
• Required to lift, move and carry up to 40 pounds.
• Ability to use a ladder and/or step stool occasionally.
• Ability to read, count and write to accurately complete all documentation and reports.
• Must be able to see, hear and speak in order to communicate with employees, customers and vendors.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.

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