Store Manager

• Lead store partners to foster a service & selling culture and exceed overall expectations to build long-standing customer relationships.
• Implement and uphold an environment of continuous learning by exhibiting expert-level product knowledge across all categories and developing a training plan for each store partner to achieve full competency in all product categories such as western boots, work boots, denim, hats and add-ons.
• Assess and communicate localized customers' needs to District Manager.
• Analyze and measure business trends to maximize sales to meet or exceed key metrics and sales goals.
• Review sales goals with partners, providing consistent and timely coaching, actionable feedback, and recognition of excellence. Lead by example, being present on the sales floor during peak business hours.
• Ensure adequate staffing to meet the changing business needs and payroll expenses.
• Adapt to changing business needs and procedures; adjust store schedule as needed, determine payroll implications, implement operational directives, train staff on new procedures and policies, and communicate with all appropriate District, Region and Store Support Center partners.
• Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signing and assortments adhere to all Company visual presentation guidelines. Additionally, ensure all store partners are educated/trained on these guidelines.
• Lead and coach associates in building customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs. Provide accountability for achieving individual and team goals.
• Partner with District Manager to plan and execute successful experiential volume driving events, including outreach to the local community/market.
• Ensure the store leadership team understands and embraces their specific roles per the store's specific leadership matrix.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, team members, corporate partners and vendors. Additionally, demonstrate high level of quality work, attendance and appearance.
• Additional duties as assigned by Store Manager, District Manager or Store Support Center partners.

• Associate's Degree and/or 3 to 5 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time management skills and the ability to manage multiple priorities.
• Availability to work a variety of shifts to meet the business needs including nights, weekends and holidays.
• Ability to be flexible and willing to work extended hours when necessary.
• Up to 15% travel to support local stores, as needed.

• Customer Centric/Sales Driven - Assesses customer experience within the store and promotes a culture of customer engagement. Is attentive to customers and understands their needs, offers products that are aligned with the consumers' expectations. Continually searches for ways to improve customer service.
• Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally.
• Establish Trust - Follows through on commitments. Is honest and direct with others. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information.
• Humble Leadership - Ensures that the needs of store partners and customers are met. Provides team with encouragement and motivation, timely coaching and feedback, and opportunities for continued development and advancement. Exhibits a calm confidence without ego and sets the standards of service and building community.
• Expert Knowledge - Exhibits experience and expertise in all aspects of the business: industry and sales acumen, products and fit, and the local and Western community.

• Competitive hourly rate plus sales incentives (SPIFFS) and monthly store sales bonus.
• Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.

• 401(k) plan with generous company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level - we are opening 50 new stores each year.
• For eligible Boot Barn Partners

• compensation varies based on geography, skills, experience, and tenure

• Standing and walking and for 75% of the work shift.
• Bending, stooping, kneeling and squatting occasionally throughout scheduled shifts.
• Use a ladder and/or step stool occasionally.
• Required to lift, move and carry up to 40 pounds.
• Ability to read, count and write to accurately complete all documentation and reports.
• Must be able to see, hear and speak in order to communicate with partners, customers and vendors.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.

• The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
• Noise levels are considered moderate.

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