Release and Incident Management Analyst

Release and Incident Management Analyst

Key Role:

Plan, communicate, and coordinate complex releases that comprise of cross-functional teams and a multitude of interrelated and independent applications or infrastructure changes. Maintain up to date and relevant playbooks and documentation in support of the release. Coordinate resources and schedules for all release activities and maintenance weekends. Serve as an escalation point to manage the timely resolution of all critical and complex problems across the various platforms in all environments, including prompt and detailed communication to stakeholders while managing expectations with senior management. Support the incident management process and serve as incident manager from inception to closure. Act as a liaison between technical and non-technical staff and facilitate communication and testing across all IT Service areas, including Application teams, Help Desk, Infrastructure, Network, and Security.

Basic Qualifications:

• Experience with supporting software or infrastructure releases and agile software development life cycles

• Experience in leading and partnering with various levels of the organization to define and execute cross-functional technical initiatives and service delivery processes

• Experience with facilitating meetings and working in a client-facing role

• Ability to work under pressure and respond to incidents and requests in a fast-paced environment

• Ability to work flexible hours on nights and weekends

• Ability to multi-task and prioritize tasks with minimal supervision

• Ability to create and foster one-on-one relationships with key stakeholders

• Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements

• Bachelor's degree

Additional Qualifications:

• Experience with CMMI, ITIL, or other IT processes

• Experience as a technical lead or with software development

• Experience with incident or release management, IT coordination, and communications

• Experience with managing and coordinating the activities of multiple project teams

• Ability to communicate technical concepts to a non-technical audience

• Bachelor's degree in Information Technology, Computer Science, or similar field preferred; Master's degree in Information Technology, Computer Science, or similar field a plus

Vetting:

Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.

Create Your Career:

Grow With Us

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Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time.

Support Your Well-Being

Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.

Your Candidate Journey

At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $54,000.00 to $123,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.