Floor Manager

Border Grill is a growing company with a small, tight knit group of dedicated individuals who are passionate about food, beverage, and service. We are looking for an efficient and professional floor manager to join our team at Border Grill. The ideal candidate thrives in a fast-paced culinary environment and as a part of a team. Adhering to food safety rules and regulations is a must. Due to staffing needs, floor managers are expected to work weekends, nights, and holidays.

Job Duties:

• Responsible for assisting the General Manager in creating a world class dining experience.
• Work in conjunction with General Manager to maintain a cohesive department to ensure professional interaction with employees and guests.
• Ensure that the budgeted profit of the department is maintained, analyze financial results and take the appropriate action in areas of poor performance.
• Work in conjunction with General Manager to ensure employees are delivering consistent service to all guests.
• Responsible for knowledge of departmental/hotel Service Essentials.
• Ensure that orders are taken correctly and delivered without delay.
• Handle guest complaints.
• Administer all disciplinary action on assigned shift.
• Responsible for administrative duties on assigned shift including payroll, scheduling, days off, section assignments, early outs, etc.
• Responsible for knowledge of menu items and ingredients, functions of service employees, house and hotel rules and regulations, and alcohol awareness training.
• Responsible for knowledge of how other departments relate to the operation, and proactively interact with them to coordinate activities or correct problems.
• Supervise, train and plan, direct all employees on assigned shift.
• Ensure that all rules, regulations, and procedures are in compliance with by employees under supervision.
• Document incidents and events involving guests or employees accurately and in detail.
• Inspect uniforms, cleanliness, identification, etc.
• Keep everyone informed of new procedures and hold daily line ups.
• Ensure a safe working environment.
• Promote teamwork among employees.
• Provide courteous and friendly service to all vendors and employees.
• Other duties as assigned.

Qualifications (Required):

• At least three years of restaurant management experience.
• Working knowledge of all Food and Beverage aspects.
• Polished appearance and demeanor.
• Strong written and verbal communication skills with the ability to effectively communicate in English.
• High School Diploma or equivalent.
• Excellent customer service skills.
• Ability to successfully lead and mentor a team.
• Skill in developing, leading and maintaining guest relations.
• Ability to maintain confidentiality of sensitive information.
• At least 21 years of age.