What are the responsibilities and job description for the Client Tech Specialist position at BorgWarner Inc.?
The Client Technologies Specialist IT is primarily responsible for IT Customer environment,
Executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g. high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g. audio-visual environment, security systems, printers/copiers). The Client Technologies Specialist also provides on-site support for the IT infrastructure teams as needed.
Key responsibilities
- Service Delivery Responsibilities
- Helps to build and maintain good relationships with staff and IT infrastructure teams
- Ensures quality services are performed to the agreed SLA
- Ensure that systems, processes, and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery is ongoing
- Understands Incident, Problem and Change Management principles
- Ensures first class IT Service Delivery across locations for infrastructure services
- Ensures that remote and on-site support issues are resolved to customers satisfaction
- Support the setup of processes around Service Management
- Providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities
- Support of Local Production/Manufacturing Connectivity
- Printer installation, configuration & support
- Smart hand for Hosting services (physical reboot / racking of new/old servers or other equipment)
- Knowledge of technology skillset used in conference room and streaming technology
- Client & Asset Service Responsibilities
- General Computer Desktop & Laptop support
- Configure new and existing devices according to corporate standards for deployment
- Desktop Application installation and troubleshooting
- Maintain Licenses Management and version control
- Hardware Refresh Project involvement
- Maintains client security settings (e.g. admin rights, software installs, etc.)
- Service Desk Service
- Support staff by phone, email, chat, etc.
- Provide basic network, security and printing support, but also owning problem resolution and engaging other teams as needed
- 1st & 2nd Level Support and troubleshooting of issues
- Following ITIL principles in ticketing system and maintaining high SLA standards
Internal Use Only: Salary
Global Terms of Use and Privacy Statement
Carefully read the BorgWarner Privacy Policy before using this website. Your ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here (https://www.borgwarner.com/workday-data-privacy-agreements.pdf) , select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
Career Scam Disclaimer: BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their Social Security numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner's website to verify the authenticity of any employment opportunities.
BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.
Our Culture
We believe health and safety of our employees are a top priority, we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honor integrity, strive for excellence, commit to responsibility for our communities and the environment, and build on the power of collaboration.
Career Opportunities
We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!
Executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g. high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g. audio-visual environment, security systems, printers/copiers). The Client Technologies Specialist also provides on-site support for the IT infrastructure teams as needed.
Key responsibilities
- Service Delivery Responsibilities
- Helps to build and maintain good relationships with staff and IT infrastructure teams
- Ensures quality services are performed to the agreed SLA
- Ensure that systems, processes, and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery is ongoing
- Understands Incident, Problem and Change Management principles
- Ensures first class IT Service Delivery across locations for infrastructure services
- Ensures that remote and on-site support issues are resolved to customers satisfaction
- Support the setup of processes around Service Management
- Providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities
- Support of Local Production/Manufacturing Connectivity
- Printer installation, configuration & support
- Smart hand for Hosting services (physical reboot / racking of new/old servers or other equipment)
- Knowledge of technology skillset used in conference room and streaming technology
- Client & Asset Service Responsibilities
- General Computer Desktop & Laptop support
- Configure new and existing devices according to corporate standards for deployment
- Desktop Application installation and troubleshooting
- Maintain Licenses Management and version control
- Hardware Refresh Project involvement
- Maintains client security settings (e.g. admin rights, software installs, etc.)
- Service Desk Service
- Support staff by phone, email, chat, etc.
- Provide basic network, security and printing support, but also owning problem resolution and engaging other teams as needed
- 1st & 2nd Level Support and troubleshooting of issues
- Following ITIL principles in ticketing system and maintaining high SLA standards
Internal Use Only: Salary
Global Terms of Use and Privacy Statement
Carefully read the BorgWarner Privacy Policy before using this website. Your ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here (https://www.borgwarner.com/workday-data-privacy-agreements.pdf) , select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
Career Scam Disclaimer: BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their Social Security numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner's website to verify the authenticity of any employment opportunities.
BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.
Our Culture
We believe health and safety of our employees are a top priority, we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honor integrity, strive for excellence, commit to responsibility for our communities and the environment, and build on the power of collaboration.
Career Opportunities
We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!
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