HMIS Training Manager, Homeless Services Bureau

PROGRAM/DEPARTMENT DESCRIPTION

The Boston Public Health Commission's Homeless Services Bureau (HSB) provides emergency shelter, job training, behavioral health support, and housing services to unhoused individuals in Boston. We serve close to 5,000 individuals every year, and we are one of the largest providers of emergency shelter in New England. We aim to make homelessness in Boston rare, brief, and one time. We do that by problem-solving with new guests at the front door to try to prevent anyone from entering homelessness to begin with. For individuals who do become homeless and use our shelters, we help them quickly move from homelessness to housing by finding a safe place to call home. Once housed, we provide in-home supports to ensure someone does not return to homelessness again. We use a Housing First and racial justice framework, which is built on the foundation that housing is a social determinant of health and a basic need that everyone deserves and does not require sobriety. We believe that everyone, with the right support, can succeed in housing. We foster evidence-based approaches such as trauma-informed care, harm reduction, and motivational interviewing in the delivery of our services, and we ensure services are low-threshold and accessible to our guests.

In HSB's continual efforts to improve its use of data and technology to ensure its work is evidence-based, coordinated, and efficient, the HMIS Training and Data Quality Assurance Manager is responsible for skills assessment, curriculum development and training provision to ensure the Bureau's more than 200 staff members have competency in the use of the Bureau's Homeless Management Information System (HMIS). In addition, the Manager will lead in the creation of ongoing data quality standards including workflows for Departmental monitoring and correction of their data. The Bureau uses Efforts to Outcomes (ETO) as their HMIS system. This position will require an ability to understand database workflows and then convey information across a wide range of abilities in group and 1:1 settings, to support staff development in necessary data collection. The Manager will take a leading role within the Bureau's Data Team to identify areas of need and will then use a strength-based approach to instruct staff, ensuring that they have the necessary skills to meet programmatic expectations and requirements. This candidate will also work with internal and external stakeholders to develop onboarding and new staff trainings (in personal and virtually) to ensure an equitable and universal standard of knowledge is being offered to staff across all Bureau programs.

DUTIES

• Assesses the competency of staff across the Bureau in the use of the Bureau's Homeless Management Information System (HMIS) Efforts to Outcomes.
• Conceptualizes, develops and implements individual and group training strategies to address gaps in competency with the goal of ensuring all staff meet basic competencies depending on their role.
• Regularly develops and conducts HMIS training for staff, including conducting regular HMIS training for new staff.
• Develops training curriculum that is targeted to adult learners and each specific department.
• Provides on-the-job training and troubleshooting to help staff master technology workflows.
• Works closely with the Bureau's Data Team to help identify current or potential future gaps in staff knowledge and develops plans to address these gaps.
• Fosters and maintains a knowledge of available local, state and national training resources in general computer and HMIS use.
• Consults regularly with Department and Program Leadership to develop and improve workflows and best practices for initial and continued training of staff, including assisting in reviewing staff progress and learning.
• Assists in the creation of data and compliance standards for use throughout the Bureau.
• Monitors Bureau data collection, identifying data quality improvement needs and brainstorming solutions to prevent future issues.
• Assists in the development of data validation and correction workflows with Departmental heads to guide them in monitoring and correcting their staff's work in the HMIS system.
• Works closely with internal and external stakeholders to ensure a grasp of current and likely trends in data collection and HMIS including the utilization of outside vendors and resources for instructional technology.
• Participates in internal and external meetings as necessary and conveys information from those meetings back to necessary internal stakeholders.
• Compiles records and statistical reports, including an updated database of all training materials.
• Performs other duties as assigned.
• Works to help BPHC become an antiracist organization by meeting or exceeding the standards set by the BPHC Anti-Racism Policy.
• Promote health equity, inclusion, and diversity within the BPHC, department and community.