What are the responsibilities and job description for the Customer Service Representative position at Boston?
Job Title: Customer Service Representative
Job Summary:
We are seeking a dynamic and customer-oriented Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and promoting products or services to enhance customer satisfaction.
Duties:
- Respond promptly to customer inquiries via phone, email, or chat
- Provide accurate information about products and services
- Upsell products and services to customers when appropriate
- Conduct data entry and maintain customer records
- Communicate effectively with customers to ensure a positive experience
- Perform outbound calling to follow up on customer concerns or inquiries
- Analyze customer feedback and recommend improvements
Qualifications:
- Previous experience in customer service or a related field
- Proficiency in English; fluency in Spanish is a plus
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize in a fast-paced environment
- Excellent problem-solving skills
- Multilingual abilities are advantageous
- Familiarity with CRM systems and data entry processes
Join our team and embark on a rewarding career where you can make a difference in our customers' lives. Apply now to be part of our dedicated customer service team!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Ability to Commute:
- Haverhill, MA (Preferred)
Ability to Relocate:
- Haverhill, MA: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $18
