Clinic Receptionist

*We require all employees to be COVID-19 vaccinated or to have filed for an approved Medical or Religious Exemption with our facility*

*12-15 hours per week*

POSITION SUMMARY:

Answer phone and take messages or direct to appropriate personnel. Schedule appointments through these phone calls. Reception and check-in of patients that enter the clinic as well as obtaining and entering patient data. Makes reminder calls to patients the day before appointment 

REQUIREMENTS AND QUALIFICATIONS:

Education: High School Graduate

License/Certification: None

Experience: Knowledge of medical terminology, computers and general office equipment.  Strong verbal communication skills necessary as well as public relations/customer service focus required. Medical experience or background preferred.

DUTIES AND RESPONSIBILITIES:                                                                              

1. Schedule appointments according to provider.
2. Upon reception, interviews patient to obtain accurate patient history, account and insurance information, and update all patient demographic information.
3. Makes reminder phone calls to patients the day prior to appointment. Prints patient information sheets if needed.
4. Screen all phone calls and channel calls to other clinic personnel if appropriate or create task to nurse/provider.
5. Verifies that all provider dictation is complete and uploaded in Meditech.
6. Print and mail clinic statements on a daily basis.
7. Process direct messages/important continuity of care documents.
8. Completes referral follow-ups.
9. Close cash drawer daily.
10. Monitors pre-appointment requirements to assure readiness for patient visit/procedure.
11. Listens, motivates, and participates in team efforts.  Actively works to generate respect and enthusiasm.  Cooperates with others through sharing duties.  Is perceived as available and responsive to team members.  Sets a positive example for desired work ethic and attitude.
12. Maintain appropriate verbal and non-verbal behavior in the work area being aware of the patient, family, staff, and other customer’s perception of your behavior.  Respects the individuality and wishes of others by such actions as extending a warm welcome, introducing self and making eye contact.  Demonstrates appropriate telephone etiquette.
13. Demonstrate responsibility and accountability by taking the initiative to identify problems, offering appropriate solutions and following through on solutions in a timely manner.  Seeks ways to improve performance of self.  Participates in or pursues cross training opportunities if available.
14. Respond to customer requests, concerns and complaints in a timely manner; offering explanation of services in a clear, concise and friendly manner.
15. Maintain patient, customer, and employee confidentiality.
16. May be assigned additional duties and responsibilities as needed.

PHYSICAL ACTIVITY REQUIREMENTS:

Primary Physical Requirements

LIFT up to 10 lbs.: Occasionally to transport records to storage room.

CARRY up to 10 lbs.: Occasionally to transport records.

REACH above shoulder height: Often to file records.

REACH at shoulder height: Often to file records.

REACH below shoulder height: Often to file records.

Hand Manipulation

Grasping: Occasionally needs to grasp thick records.

Handling: Handles medical records frequently.

Fingering: Frequently to use telephone, computer, typewriter and calculator.  Also needs to use stapler frequently.

Equipment: Typewriter, calculator, computer, copier          

Other Physical Considerations

Twisting: Occasionally to file records.

Bending: Frequently to file and pull records.

Squatting: Occasionally to file and retrieve records.

Kneeling: Occasionally to file and retrieve records.

Crouching: Occasionally to file and retrieve records.

Climbing: Occasionally to file and retrieve records.

DURING AN 8 HOUR DAY, EMPLOYEE IS REQUIRED TO:

Consecutive Hours                              Total Hours

Sit                         less than 1                                             4

Stand                    less than 1                                             2

Walk                     less than 1                                             2

WORK SURFACE:

Varies from carpeting, tile, and cement.

COGNITIVE AND SENSORY REQUIREMENTS

Talking:                       Necessary for communicating with others

Hearing:                      Necessary for communicating with others

Sight:                           Necessary for performing majority of job tasks

SUMMARY OF OCCUPATIONAL EXPOSURES:

Blood borne Pathogens:

Tasks and procedures performed by employee involve risks classified by CDC as:

Category III                 (Task/activity does not entail predictable or unpredictable exposure to blood)

Refer to Exposure Control Plan for additional information.

OTHER CONSIDERATION AND REQUIREMENTS:

Work Hazards: None

Consequences of Action: Failure to comply with department and/or hospital policies will result in disciplinary action as outlined in the personnel policy manual.

This position requires  30  days notice of resignation.

Benefits:

*Free Wellness Center Membership

*Annual wage scale comparison to SDAHO compensation survey report

*FSA and DCAP available