JOB TITLE: Front Desk Assistant
PROFILE SOURCE: Administrative Professional
REPORTS TO: Operations Director
FLSA STATUS: Exempt X Non-Exempt
SHIFTS: -Summer Programming (3pm-6pm)
- After School Programming (2:30pm-6:30pm)
PRIMARY RESPONSIBILITIES:
Understand all Club policies including Club rules, discipline policy, Club emergency plans, Parent/Guardian handbook, etc. Understand and operate MyClubHub for member and activity tracking. Ensure all members are checked in & out of MyClubHub properly. Greet and engage with Club members and families to ensure they are provided the best experience possible at Club.
KEY FUNCTIONS:
- Ensure a healthy and safe environment, supervising guests and members to ensure they are in approved, designated areas only.
- Manage the front door and ensure parties do not pass the front desk without a validated reason for being onsite.
- Manage the front desk and serve as receptionist for the Club during business hours.
- Answer incoming calls, fielding questions and redirecting as needed.
- Collecting forms and payments for enrollment, late fees, etc.
- Manage sign up sheets and communications regarding field trips.
- Create, print and distribute rosters for the week.
- Provide parents with basic Club information and program updates.
- Enter daily attendance and program attendance.
- Keep the front desk and lobby organized and cleaned.
- Organize lost and found as necessary.
- Keep all lobby displays and bulletin boards organized and up to date.
- Attend all staff meetings as required.
- Create flyers and informational postings for Club events and special happenings.
- Perform other administrative duties as assigned by the Operations Director or Membership Coordinator.
- Participate in cleaning Club facilities as needed.
ADDITIONAL RESPONSIBILITIES
- Assist Membership Coordinator with social media and newsletters.
- Prepare for external events and community use of the building.
- Participate in special programs and/or events.
- Set up & strike the front desk area or program area as needed.
- Daily problem solving, critical thinking, and ability to adapt.
SKILLS/KNOWLEDGE REQUIRED
- Minimum of highschool diploma or GED required.
- 1 years experience providing customer service and front desk support.
- Fluency in Spanish is strongly preferred.
- Attention to detail.
- Computer literacy skills including microsoft office, canva, google docs.
- Strong communication skills both verbal and written.
- Ability to work in a fast paced environment.
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 15 – 20 per week
Benefits:
Schedule:
- Day shift
- Monday to Friday
- Morning shift
Work setting:
Ability to Relocate:
- Cashiers, NC 28717: Relocate before starting work (Required)
Work Location: In person