IT Help Desk
Job Posting for IT Help Desk at Braintrust
Requirements
Qualifications:
Responsibilities:
Qualifications:
- Strong knowledge of Microsoft Suite (Word, Excel, PowerPoint, Outlook).
- Excellent customer service and interpersonal skills.
- Basic understanding of technical support principles and troubleshooting.
- Recent graduates are encouraged to apply.
- Familiarity with helpdesk ticketing systems.
- Certifications in relevant IT areas (e.g., CompTIA A ).
- Basic understanding of networking concepts.
Responsibilities:
- Respond to incoming support requests via phone, email, or ticketing system.
- Provide timely and professional assistance to end-users, ensuring their technical issues are resolved efficiently.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Diagnose and resolve issues related to Microsoft Suite applications.
- Assist end-users with basic problems related to our products/systems, such as password resets, how to navigate the screens, how to maintain data from screen as well as through import process, and connectivity issues, etc.
- Escalate complex issues to the appropriate IT teams when necessary.
- Keep detailed records of support interactions, including solutions provided and follow-up actions.
- Generate reports on common technical issues and contribute to the knowledge base for future reference.
- Collaborate with other team members to share knowledge and enhance overall team efficiency.
- Participate in training sessions to stay updated on new technologies and industry best practices.
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