What are the responsibilities and job description for the Account Manager Associate position at Brandetta ATL?
Company Description
Our one-stop branding firm aims to help our clients thrive in a changing omni-channel world, and leverage their unique strengths to build a personalized roadmap to success. We’re here to make your life easier. The company decided to launch with the idea of enhancing all of our clients goals and making sure we all grow together. What makes us really unique is the personal approach that we take with clients. It's all about being in front of them and reading not just listening to what they say, but reading their excitement and body language. Knowing their vision allows us to collide with it at all times and get the team on board. Based in Atlanta; Brandetta works with a host of fortune 500 clients in industries ranging from Telecommunications, Home entertainment, Medical, Energy, Security and charities whilst exploring new sectors such as Finance. We are focusing on our number 1 client right now being the forefront of business to business acquisition for business supplies.
Job Description
The ideal candidate should possess strong account management skills and be a proven people leader. They should have the ability to deliver services as per agreed service levels, manage workflows in a distributed work environment, and lead or participate actively in contributing to continuous improvement initiatives.
Salary range: $49000 - $59000 per year.
Responsibilities:
Own the customer communication relationship during the sales fulfillment process.
Coordinate presales deliverables and share key information between the client and sales team.
Collaborate with the sales teams to improve workflows.
Maintain quick response times between clients and all internal teams.
Collaborate with cross-functional teams across business and product.
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
Monitor and analyze customer's usage of our product.
Qualifications
Degree required, preferably in Communications, Marketing or similar.
Prior to customer or client service work or related experience strongly preferred.
Account management or other relevant experience is an asset.
Ability to handle a high volume, complex inquiries, and high-profile client base
Effective presentation and training skills required
Effective collaboration and problem-solving skills required
Ability to multi-task, manage through conflict, and use priority setting to accomplish goals required.
Experience in delivering client-focused solutions based on customer needs
Strong learning agility, in order to quickly gain expertise on
Additional Information
All your information will be kept confidential according to EEO guidelines.
Salary : $49,000 - $59,000