What are the responsibilities and job description for the Retail Support Specialist position at Bravera?
Bravera Bank is hiring for a Retail Support Specialist in Mandan, ND. Bravera is an employee- and director-owned company that is committed to helping our employees forge a new path in their career. We work together to drive continuous improvement which enhances the customers experience and keeps our organization moving forward.
The purpose of this position is to support the Retail Banking Department by completing a variety of duties. Duties include compiling and monitoring reports, maintaining policies and procedures, and being a Jack Henry SilverLake designate.
Measures of Success
- Mastering the Retail Support and Relationship Banker Processes and Procedures
- Supporting Retail Staff by email, phone, etc.
Duties and Responsibilities
- Provide superior customer service on the phone and in person, to internal and external customers.
- Perform specific Retail Support functions as assigned. Assist with special projects as needed.
- Process maintenance on the system.
- Assist with verification of maintenance completed by other staff.
- Verify wire transfers prior to sending to the Operations Department.
- Add Reg. CC holds.
- Process stop hold requests as needed.
- Assist other departments of the bank with questions, in adherence to the Relationship Banker Manual.
- Know and follow current bank policies and procedures related to the Retail Department.
- Provide backup for the Retail Support Supervisor.
- Promote the organization in the community through participation in various civic and community events, activities, committees, and organizations.
- Maintain a high level of confidentiality and professionalism regarding all employee and customer issues and information.
- Contribute to the overall success of the organization.
- Adhere to all banking rules and regulations, including but not limited to the requirements of the Bank Secrecy Act. In addition, the employee will be proactive in the prevention of illegal activities, will vigilantly look for activities that may constitute any type of fraud including money laundering, and will report any suspicious activity to the BSA Officer.
Qualifications
- Education: Associate Degree required; Bachelor’s degree in business or a related field preferred.
- Experience: 2-4 years banking experience or previous administrative experience or a combination of education and work experience.
- Skills/certifications: Superior Customer Service is a must.
Location
Mandan, ND
Benefits
To support this, we provide a competitive and rewarding compensation package which includes a competitive salary, incentive compensation opportunities, retirement plan with company match, health insurance, paid holidays, paid time off (PTO), paid community volunteer time and stock opportunities. As a learning organization, we are committed to investing in the growth and development of our team members, offering training opportunities and tuition reimbursement.
Our Values
- Give and earn trust. We support and empower one another to earn trust through accountable performance.
- Learn, teach and mentor. We are a learning organization that invests in growth and development.
- Collaborate and innovate. We work together to drive continuous improvement to enhance your experience.
Want to learn more about careers with Bravera? Go to bravera.bank/careers.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing or action, including an investigation conducted by the employer or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).
