Account Manager

Come help us grow our team! BRD Pest Solutions is a leader in providing innovative and effective pest control services. We pride ourselves on our commitment to customer satisfaction and our ability to foster long-term relationships with our clients.

We are seeking a proactive and customer-focused Account Manager to join our dynamic team here at BRD. This role is crucial in ensuring our customers remain satisfied, engaged, and loyal. The ideal candidate will have a strong background in customer retention, de-escalation, and problem solving.

Key Responsibilities:

- Develop and maintain strong relationships with existing clients to ensure high levels of satisfaction and retention.

- Act as the primary point of contact for client inquiries, concerns, and escalations.

- Identify potential issues and work collaboratively with clients and internal teams to resolve them promptly and effectively.

- Implement strategies to de-escalate tense situations and provide timely solutions to client problems.

- Monitor client accounts to identify trends, risks, and opportunities for improvement.

- Communicate regularly with clients to ensure they are maximizing the value of our services.

- Provide feedback to internal teams to enhance the overall customer experience.

Qualifications

- Experience in account management, customer service, or a related field is preferred, not required.

- Exceptional communication and interpersonal skills.

- Strong problem-solving abilities and a proactive approach to handling customer issues.

- Ability to manage and de-escalate difficult situations effectively.

- High attention to detail and organizational skills.

- Familiarity with CRM software and customer service tools is a plus.

- Bachelor’s degree in Business, Marketing, or a related field preferred.

What We Offer:

- Competitive hourly pay with commission structure.

- Opportunities for professional growth and development.

- A supportive and collaborative work environment.

- The chance to make a significant impact on customer satisfaction and business success.

We look forward to meeting you, feel free to reach out with any questions!

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• No experience needed
• Under 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends
• Overnight shift

Supplemental pay types:

• Bonus opportunities
• Commission pay
• Performance bonus
• Quarterly bonus
• Semiannual bonus

Travel requirement:

• No travel

Ability to Commute:

• Orem, UT 84097 (Preferred)

Ability to Relocate:

• Orem, UT 84097: Relocate before starting work (Required)

Work Location: In person