Donor Support Specialist

As the leading global type 1 diabetes (T1D) research and advocacy organization, Breakthrough T1D helps make everyday life with T1D better while driving toward cures. We invest in the most promising research to turn ideas into life-changing therapies and devices. We work with government, regulatory officials, and insurance companies to address issues that impact the T1D community -- breaking through barriers that limit access to care worldwide. We provide resources and guidance that makes it easier to live and thrive with T1D. This is more than a moment -- we're empowering a movement for the T1D community. Share your support and help educate and empower individuals facing type 1 diabetes. Our mission is to improve lives today and tomorrow by accelerating life changing breakthroughs to treat, prevent and ultimately, cure T1D and its complications. Always, we are guided by a single purpose: As we drive towards curing type 1 diabetes, we help make everyday life better for the people who face it. This position plays a critical role in Breakthrough T1D’s donor support, acknowledgement, data entry, and data integration between fundraising applications, CRM, ERP, and third-party partners. The Donor Support Specialist will work to provide a high-quality donor experience. The Donor Support Specialist will ensure their assigned work is completed within an established set of service-level agreements (SLAs) with our Chapter leadership, National Development leadership, and third-party partners. This position will work closely with members of the Finance team and Chapters to support donor related matters and to ensure timely and accurate acknowledgements. This position will also work with and support National Development and will foster and drive an environment of continuous improvement. The Donor Support Specialist will serve as the enterprise Subject Matter Experts (SMEs) for donation knowledge, coding, processing, and acknowledgement. This position requires outstanding customer service skills, research and organizational skills, communication skills, and business acumen. SPECIFIC RESPONSIBILITIES: Fielding donor calls and emails for questions on ways to give, missing tax receipts and other donor inquiries. Provide guidance and support to assigned chapters regarding donor issues and donations. Managing stock gift administration. Partner with the accounting team for nonstandard donations including electronic funds transfers, donor advised funds, stock gifts, and other nonstandard donations. Research to identifying missing information for donations and donors (IRAs, Stock Gifts, WPG, etc.) Gaining and maintaining knowledge of all ways to give, educating chapters and donors on how to make donations via the various methods. Updating information for donors and chapters as needed. All offline acknowledgements not done by third party partners. Jira ticket management, including outbound response calls. Support to Chapters and National teams for donation related questions. Additional task assignments as needed. EXPERIENCE & REQUIREMENTS: 3 years progressive experience in an accounting, finance, or business administration role. Experience in customer service and nonprofit organizations preferred. College degree or equivalent work experience. Working knowledge of basic accounting principles Experience with Salesforce, Workday/ERP applications, and fundraising applications strongly preferred. Experience implementing projects that include data and system integrations. Working knowledge of Excel, PowerPoint, and Word required Working knowledge of Breakthrough T1D’s financial policies and revenue coding business rules strongly preferred Excellent time management skills with ability to handle multiple projects/deadlines. Excellent communications skills (verbal and written). Excellent customer service skills. Pro-active approach focused on problem solving. Fast learner and able to link diverse sources of information to the business, including ability to handle confidential information and materials with appropriate discretion. Ability to work and make judgments independently and take initiative. Well-disciplined and a self-starter that is extremely resourceful. Travel Requirements: The Specialist may be required from time to time to travel Chapter locations and/or National headquarters. Travel will be <5%. Targeted salary range: 55-65K Essential Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds, and infrequently up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. Additional information: Requests for medical, religious, and other exemptions will be considered on an individual basis. Breakthrough T1D will comply with all federal, state, and local laws. Breakthrough T1D supports a diverse and inclusive workforce. Breakthrough T1D is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines. Help create a world without type 1 diabetes (T1D). Do you want to make a real difference in the lives of people living with T1D and their loved ones, and build meaningful, mission-driven relationships? Make a rewarding career out of working to accelerate life-changing breakthroughs and cures for T1D. Breakthrough T1D values diversity and inclusion and is committed to creating an environment in which everyone feels welcomed, supported, and respected. Breakthrough T1D is an Equal Opportunity Employer.