Night auditor

Job Details

Description

BGV participates in the annual Denver Post and USA Today Top Workplaces awards. Those awards are based on anonymous feedback from our employees and thousands more, working for hundreds of employers nationwide.

We are consistently ranked in the Colorado top 10. In 2018 we were named the #1 large workplace in the state. In 2023 and 2024, BGV was honored by USA Today as a top national workplace.

In 2024 that national recognition included cultural excellence awards in Purpose & Values, Compensation & Benefits, Leadership, and Innovation.

BGV is all about Sharing Smiles, including putting smiles on the faces of our employees! Learn more about our four-decade history of success here .

Compensation for this full time position is $24-27.63 / hr, DOE . The salary offer to the successful candidate will be based on job-related education, training, and experience.

The salary offer will not be based on a candidate's salary history at other jobs, and by law, BGV will not seek information about salary history or applicant age.

This position also includes BGV's Total Compensation package.

Paid time off including vacation, sick leave, parental leave and paid volunteer time off

Group life insurance

Health, vision and dental insurance plans

Retirement plan

Twice yearly bonus

Employee recruiting bonus

Tuition reimbursement program

Professional development

Employee Wellness programs to support physical and mental health

Sustainability programs to support the health of the planet

BGV’s unique FUN benefits including programs for ski / rec center passes and ski medallions, lodging and purchase discounts, outdoor gear discounts, access to BGV’s Ball Arena suite in Denver for concerts and events, Rockies, Avalanche, Nuggets and Rapids tickets, access to local events, employee outings, team sports, discounted vacations through Interval International, and the legendary BGV Holiday Party.

ESSENTIAL DUTIES AND RESPONSIBILITIES include without limitation :

Perform daily night auditor tasks :

• Verify accuracy of guest folios and audit rate builder calculations to ensure proper charges.
• Check entries for proper accounting codes and correct errors or list discrepancies for adjustment.
• Investigate accounts that have been overcharged or are out of balance at month end.
• Process credit card refunds for the Owner Relations and Guest Services staff.
• Process and apply rate builder financials to all reservations.
• Assist with all front desk procedures :
• Greet, register and assign rooms to guests and owners. Assist with all inquiries pertaining to resort services, registration, shopping, dining, entertainment and travel directions.
• Inform guests and owners of important information on the resort and ensure they visit the concierge desk.
• Act as resort telephone operator and answer the switchboard phone as needed.
• Respond to guest and owner questions, concerns and inquiries regarding reservations and use of ownership. Resolve problems as they arise.
• Assist guests and owners with making all types of reservations.
• Insert all tasks for Housekeeping and Maintenance into company software program and assist Housekeeping and Maintenance in understanding the notes regarding room moves, special cleans, maintenance issues and guest and owner requests.
• Assist with conducting monthly Market inventory and audits, while always supporting proper procedures, as requested by Management.
• Foster strong cross department communication and synergy.
• Enforce resort policies, as needed, following resort protocol.
• Periodically walk through the property for security purposes.
• Unlock necessary doors in the mornings to ensure property security and provide access for guests.
• Maintain cross-training with the Front Desk and Activities Desk to cover and assist as needed.
• Uphold Hospitality Standards, Company Culture and Department Core Standards and observe Company policies and procedures.
• Be the End of the Line and resolve every situation inherited, not passing it along, whenever possible.
• Follow up on any situation that is not fully resolved at the time of the initial request always giving consideration to what the guest or owner deems appropriate.
• Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved.
• Respond promptly to all email and voicemail correspondence.
• Maintain a positive working relationship with all contacts, always being helpful and courteous.
• Attend and participate in company-wide training sessions and department staff meetings.

EDUCATION / EXPERIENCE : Previous customer service experience preferred.

Last updated : 2024-05-16