What are the responsibilities and job description for the Phone Processors-Remote position at Breezeline?
Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
Time Type:
Regular
Job Description :
About Our Company
Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences.
As the 8th largest Internet provider in the United States, Breezeline provides Internet, TV, Voice, and enterprise business services to more than 450,000 business and residential customers across twelve states. Headquartered in Quincy, MA, Breezeline is a wholly-owned subsidiary of Cogeco Communications Inc. (TSX: CCA).
Why Work At Breezeline?
As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.
Internal Values – How we act
We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality.
And here is how we do it.
Fun: We laugh a lot. It makes every day brighter, and if you don’t love what you do, you’re not doing it right.
Job flexibility: We think everything you do matters – at work and home.
Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.
Total Rewards: Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We’ve got you and your family covered with one of the best packages in the business.
Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!
Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.
About The Job
Position Summary:
Responsible for processing Breezeline phone orders and scheduling installs in the CSG billing system. Responsible for transferring and verifying information from CSG into CVOSS data system for third party order process. Knowledge of telecommunications is a plus. However, candidates without telecom experience will be provided the required training to become successful. Join our high-growth team and be a part of a group that rewards success!
Responsibilities:
- Assist & educate inter-departmental staff with order processing/telephony changes as needed.
- Work with 3rd party vendor(s) to escalate and ensure prompt resolution to any customer impacting porting, provisioning and switch related events up to and including carrier outages.
- Perform telephony diagnostics for single customer troubles via integrated tools and act on results to reduce MTR (mean time to repair).
- Monitor orders for all hosted and ported telephone numbers through web-based applications. Report errors or issues appropriately to fix agents and/or Service Activation Analysts.
- Manage and resolve Local Number Portability fallout report between BZL and third party providers.
- Assist field personnel with telco port activations and/or conflicts on a daily basis.
Qualifications:
- Ability to identify and isolate customer related telephony events in a timely manner and escalate through resolution.
- LEC, CLEC, VoIP product knowledge and/or operation experience is desired.
- Order entry/billing system/trouble ticket experience.
- MUST be able to adapt to an ever-changing operational environment. Change orientated.
- Problem solving: Ability to identify and isolate troubles in compliance with metrics and be able to constructively handle misc. projects or tasks in between daily operational assignments.
- Time Management: MUST be able to manage & prioritize daily and weekly tasks and remain flexible at all times.
- Communication: strong verbal, written, and listening skills.
- Ability to work effectively with others and promote a positive working environment.
- Decision-making: Ability to make and support sound decisions given the information available.
- Subject-matter knowledge: Digital Voice/VoIP/Telco experience preferred.
Available Benefits:
- Competitive salary
- Medical coverage (including prescription and vision plans)
- Dental coverage
- Life Insurance (1x salary at no cost to employee)
- Long and short-term disability insurance (no cost to employee)
- Voluntary employee, spousal, and child life insurance
- Company recognized Holidays with additional Floating Holidays
- Paid Time Off (PTO) programs
- Comprehensive Flex Work Policy
- 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
- Participation in the Employee Bonus Plan
- Participation in the Cogeco Stock Purchase Plan
- Complimentary and discounted broadband services (for those in our service area)
- Tuition Reimbursement
- Headspace Membership
- Opportunities for LinkedIn Learning subscriptions for select colleagues
Location :
Cumberland, MD
Company :
Breezeline
At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.
By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at
inclusiondiversite@cogeco.com
Salary : $48,300 - $61,200
Contingent Disaster Relief Phone Agent
MCI Careers -
Indiana, PA
Contingent Disaster Relief Phone Agent
MCI Military Recruitment -
Indiana, PA
LMFT (Remote)
WorkatHome-JobBoard -
Indiana, PA
