Job Posting for Customer Service Representative - State Farm Agent Team Member at Brent Nickel - State Farm Agent
ROLE DESCRIPTION: As a State Farm Team Member at Brent Nickel State Farm Agency in Grinnell, IA, you will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. Your attention to detail, customer service skills, and desire to help people make you an ideal fit.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Establish customer relationships and follow up with customers as needed
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business
QUALIFICATIONS:
Dedicated to customer service
Able to effectively relate to a customer, answer their questions, and anticipate their needs
Excellent communication skills to assist customers and coordinate with other agency team members
Proactive in problem-solving
Must be able to obtain Property & Casualty and Life & Health Licenses with the support of our agency
Must be able to work Full Time in-office
BENEFITS:
Hourly pay plus commission/bonus
Growth potential/Opportunity for advancement within my office
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