Service Manager

At Bretz RV & Marine, our culture is more than words — it is visible in each leader’s commitment to our company’s core values of passion, teamwork, growth, family, and profitability. With multiple locations across Montana and Idaho, Bretz RV & Marine is the largest dealership in a five-state area, and we are growing rapidly. Here at Bretz, we are more than a team; we are a community. The Bretz community brings the company’s values to life while delivering exceptional outcomes. We pride ourselves on hiring and developing employees who demonstrate a passion for what they do, loyalty to the company and our commitment to our customers, and a drive to succeed individually and as a team. At Bretz, we offer you more than just a job. We offer you the chance at an exciting and rewarding career that you will genuinely enjoy. We value excellence, integrity, and hard work from every employee to deliver Bretz's high standards and performance to all our customers.

 Responsibilities: 

• Team Management:
  • Lead and supervise service team 
  • Provide guidance, training, and performance evaluations for service department personnel
  • Foster a positive and collaborative work environment
• Service Department Operations:
  • Oversee daily operations of the service department to ensure efficiency and productivity
  • Develop and implement service procedures and standards to maintain high-quality service
  • Manage workflow, prioritize service requests, and allocate resources effectively
• Customer Service:
  • Ensure excellent customer service through effective communication and problem resolution
• Compliance and Safety:
  • Ensure compliance with industry regulations, safety standards, and dealership policies
  • Implement and enforce safety protocols to protect both employees and customers
• Budget Management:
  • Develop and manage the service department budget
  • Monitor expenses, analyze variances, and implement cost-control measures

 Requirements / Experience: 

• Proven experience in RV service management or a related field
• Strong leadership and team management skills
• Excellent communication and customer service abilities
• Technical knowledge of RV systems, repairs, and maintenance
• Familiarity with dealership operations and industry regulations
• Organizational and problem-solving skills
• Budgeting and financial management skills
• Strong computer skills
• College degree preferred but not required 

Compensation

• $80,000 to $90,000 annually based on experience

Benefits

• Excellent earning potential and advancement opportunities
• Medical benefits package with multiple plan options to choose from including vision and dental
• 401(k) retirement plan with employer match
• On-site employee daycare
• Holiday pay and vacation time
• Employee discounts
• Employee borrow program (take a camper and GO CAMPING)
• Profit sharing  

Bretz RV’s Commitment to You

• Opportunity to work in a family-oriented environment where work-life balance matters
• Growth and advancement opportunities
• Team building activities and events throughout the year
• The opportunity to be a part of a team in a booming industry that works together to provide every customer with the best experience possible 

Relocation

Idaho has become the spot to be.  With all of the shutdowns around the country ranging from Washington, Oregon, California, Colorado, and Arizona, as well as North Dakota; Idaho has benefited from extremely low cases of COVID-19. Not only is it a safe place to live, but it's also a great place to raise a family or retire. I should also mention the cost of living is far lower than in other parts of the country.  We have been able to stay open throughout the shutdowns and support our customers and employees in the best ways we know how. If you've ever dreamed of moving to the northwest, now may be the time to turn a dream into reality!  

About Our Dealership
 

 Bretz RV & Marine opened for business in Missoula, Montana, in 1967. Until then, Frank and Vi Bretz had been operating a service station and renting U-Hauls in central Missoula. A search for a new camping trailer ended up turning into a new business opportunity. Not only did the Bretz family get a new camper, they decided to get into the business of selling and renting small travel trailers. 

Today Bretz RV & Marine is still a family-owned and operated business with five dealerships across Montana and Idaho. We are fortunate to have grown from just over 100 employees to nearly 400 employees in the last five years. We do all we can to offer our teams an excellent place to work and advance in our company. We start by finding great people with high energy and then find the best place for them to be successful in our dealerships.   

Throughout the year, you will see Bretz RV & Marine sponsoring events from local school functions to veterans associations, Toys-4-Tots, Make-A-Wish, and many more. We feel it's important to contribute to the communities in which we do business. 

EEOC
 

 Our company maintains a firm policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.  

RV Manufacturers: Airstream, Coachmen, CrossRoads, Dutchmen, Entegra Coach, Forest River, Grand Design, Heartland, Keystone RV, KZ RV, Liberty Outdoors, Northstar, NuCamp, Redwood, Starcraft Marine, Thor, Tiffin, Vanleigh, Chaparral, Smoker Craft, Thunderjet, Mercury, Mercruiser, Volvo. 

Boat Manufacturers:  Barletta, Sea-Doo, Bayliner, Chaparral, Crownline, Smokercraft, Lowe, Starcraft, MB Sport, Sun Chaser, Yamaha Outboards, Honda Outboards, Mercury/Mercruiser, Volvo Marine. 

Salary : $80,000 - $90,000