Intake Coordinator

Bridgeway Community Health is currently seeking an

Intake Coordinator

to join our Medically Managed Withdrawal (Detox) Clinic!

We are an elite team of professionals who all have a passion to see lives changed and relationships restored.

Bridgeway is a new kind of healthcare organization providing holistic treatment through addiction recovery, problem gambling treatment, mental health therapy, and primary medical care.

PRIMARY PURPOSE

Schedules and maintains maximum utilization of available program space. This position is the connection between clients in our community seeking help with detox services and placement into available program beds.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages all requests for program services
• Screens potential Medically Managed Withdrawal patients via phone or in person.
• Conducts updated screenings of clients who are waiting for services.
• Schedules clients for services, placing them into available beds.
• Communicates with medical staff to ensure proper placement of clients into services.
• Monitors the admissions and discharge of clients in the program to maximize program bed space usage.
• Maintains call logs of all clients who contact us for services or who we contact to follow up for requested services.
• Provides referrals or resource information to clients who do not meet program criteria
• Works with clients to find alternative services if our program is not appropriate or available
• Assists clients who do not have current insurance and need to complete the registration process.
• Conducts the majority of client admits and discharges into the program
• Provides each client admitted with appropriate information and program orientation.
• Inventories incoming patients' personal items and property.
• Acclimates patient to facility and room.
• Assists with the maintenance of a therapeutic milieu.
• Gives and/or receives verbal and written shift reports.
• Provides support to patients in maintaining a calm, quiet environment by utilizing verbal de-escalation skills.
• Offers emotional support and alternative coping strategies; boundary setting for and with patients.
• Conducts patient count during scheduled intervals of shift.
• Reports and documents incidents as described in policies and procedures.
• Attends staff meetings and works as a team member to identify and implement quality of services.
• Works closely with Transition Support Specialist(s) to arrange transportation and appropriate referrals.
• Provides support and relief staffing for program aides.

MINIMUM QUALIFICATIONS AND EXPERIENCE

Experience, Education, and Credentials

• Typically requires a High School Diploma or General Education Certificate (GED).
• In addition to a high school education, the qualified candidate will generally be enrolled in a college-level degree program and working towards gaining certification in a Human services-related field.
• Peer Support Specialist certification for Adult Addiction is a plus.
• Must be CPR/First Aid certified or become certified within two weeks of hire date.
• Qualified candidates must be able to pass a criminal background check.

Knowledge, Skills, and Abilities:

• Must have the ability to display a non-judgmental attitude and desire to relate effectively with the chemically dependent person as they detox.
• Excellent interpersonal communication skills and time management skills are required to work effectively.
• Ability to communicate clearly and concisely both orally and in writing, manage time and meet deadlines and understand and follow oral and written instructions required.

Benefits

• Paid Holidays
• Medical, Vision and Dental Coverage
• 5% employer match 401(k) Retirement Savings Plan (Pre & Post-Tax Options)
• Corporate Fitness Membership subsidy
• Employer-Sponsored Life, Accidental Death, Critical Illness, Short-Term and Long-Term Disability Coverage
• Employee Assistance Program (EAP)
• Generous Paid Time Off (PTO) Plan
• Flexible Spending Account
• Health Savings Account
• Internal Growth Opportunities

Compensation

• Compensation will vary, depending on experience.

About Bridgeway Community Health

Our mission of helping people in our community who struggle with the symptoms of addiction to drugs, alcohol, problem gambling, and/or psychiatric illness only happens when we create an agency culture of community, mutual respect, encouragement, and desire to see each employee grow and excel.

BEST Non-Profit Award

Bridgeway Community Health is honored for 8 years by the Oregon Business Journal as one of the 100 Best Nonprofits to Work for in the State of Oregon!

Nationally Accredited

We have achieved national accreditation through the Council on Accreditation, meeting the highest national standards in professional performance.

If this sounds like an environment for you, come join our team!

EOE AA M/F/Vet/Disability