Strategy & Planning Consultant

SCOPE OF ROLE

The Strategy & Planning Consultant will work cross functionally and with the NeueHealth senior leadership team to lead prioritization, definition, and documentation of growth and performance improvement strategies critical to NeueHealth success.  The Strategy & Planning Consultant will support cross-functional teams to help define key work-streams, implement action plans to achieve growth objectives and deep dive with business and functional partners to align on qualitative and quantitative success objectives. This role will be focused on Integrated Systems of Care (ISOC) development and supporting major workstreams like risk adjustment, clinical services, and network development within the NeueHealth business.

ROLE RESPONSIBILITIES

The job description is intended to point out major responsibilities within the role, but it is not limited to these items.

• Lead development and evolution of governance and reporting cadence relative to ISOC transition of risk adjustment function from BHC to NH. Support business leader in other key transition activities including but not limited to org structure, cross-functional collaboration, establishment of leading and lagging indicators of RA performance in ISOC markets, executive reporting, etc.
• Lead and support program development of clinical services ISOC initiatives for current year performance improvement. This includes collaborating cross-functionally with BHC, Neue Solutions, and NeueCare clinical services leaders to establish new and improved processes that embed NH within traditional health plan services functions (ex. high cost claims review, prior auth, etc.)
• Provide project management support as needed across strategic NH initiatives like network unit cost remediation and NPS improvement. Regularly report project progress to key stakeholders through an established governance process.
• Support the development of an integration plan for S.FL combined clinic operations in order to meet business objectives and advance the end state operating model. Support business case development related to vendor rationalization and operational efficiency. Other duties and responsibilities as assigned.

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

• Bachelor’s degree required; graduate degree, such as an MBA, preferred
• Four (4) years professional experience; consulting, finance, or business planning experience preferred
• Two (2) or more years of experience in healthcare field
• Proven track record of simultaneously managing multiple, complex projects and delivering on project objectives required
• Experience in a high growth company preferred

PROFESSIONAL COMPETENCIES

• Strong communication, time management and organization skills
• Strong bias toward action, and always operate with a high degree of urgency
• Demonstrated ability to manage multiple simultaneous high-priority projects
• Self-motivated and results driven
• Exceptional collaborator that works well cross-functionally and with many competing priorities
• Strong financial/business modeling and analysis skills
• A love for team-based work in a high intensity environment
• A ‘question the status quo’ and entrepreneurial mindset; a love for learning and natural curiosity
• Exceptionally strong personal initiative, good business instincts, and comfort with ambiguity

BEHAVIORAL AND LEADERSHIP NORMS

• Bright Values: Lives the Bright Values.  Is focused on bravery needed to develop a variety of skills. Not afraid to ask questions or take risks. Focuses on purposeful planning and objective setting. Focuses on the team’s successes, and how to support that effort.
• Collaboration:  Is an effective collaborator that works well with the functional team and others in the organization to align on timelines and effective delivery of a project or task. Is solution oriented and works on generating input from multiple constituents and driving the team to a solution. Is able to work with different personality types and teammates to overcome differences in opinion and thought to achieve common company goals.
• Delivers Results: Is results oriented. Focuses on results and the best and most efficient avenue for achieving results. Works with manager or appropriate liaison in the organization to work through goal setting and milestone development to ensure timely and high-quality work product. Achieves strong results within functional area. Is focused on managing against a predetermined set of objectives and creates and follows process.
• Exhibits Curiosity: Focuses on learning about the business at large. Seeks to understand how they can drive the business forward and how the bigger picture works. Actively participates in his/her own career development.
• Upward Management: While balancing multiple initiatives, successfully manages expectations with appropriate project owner about capacity, challenges and barriers to success. Is not afraid to ask for help, guidance or feedback.

WORK ENVIRONMENT

• The majority of work responsibilities are performed in an open office setting, carrying out detailed work sitting at a desk/table and working on the computer.
• Some travel may be required.