What are the responsibilities and job description for the Call Center Professional position at Brightkey, Inc?
BrightKey is currently looking to grow their team at their Annapolis Junction, MD location (near Columbia/Jessup MD). We are looking for Call Center Professionals with at least one year or experience in professional customer service, preferably in a call center environment. In this the Call Center Professional role, you will contribute to our company's success and your career growth!
Schedule, Benefits, & Compensation:
Requested Experience:
Requirements:
Schedule, Benefits, & Compensation:
- On-site, First shift, Monday through Friday - 40 hours per week
- Medical, Dental, & Vision Insurance
- Participation in company 401k program
- Paid Time off and 10 paid holidays
- Starting pay is $19.00 per hour
- BONUS: we offer a $1,000 completion bonus after completing your first year of employment with BrightKey!
Requested Experience:
- Experience in a professional call center environment
- Strong customer service skills
- The ability to interact and communicate in a positive and upbeat manner
- Experience with Microsoft Word and Excel
- Handling inbound calls from customers to address their needs, questions and concerns in a courteous and professional manner.
- Resolve any customer complaints or problems and offer assistance to reach a positive conclusion to the customer interaction.
- Provide accurate documentation by utilizing systems and software to record the customer interactions.
Requirements:
- High School Diploma or equivalent
- At least on year of experience in customer service, ideally in a call center environment
- Excellent verbal and written communication skills
- Fluent in English, additional language skills are a plus
- Proficient in computer programs including Word and Excel
BrightKey's commitment to an environment that supports equal employment opportunity and non-discrimination for all persons is at the core of our leadership and company culture. BrightKey provides resources and opportunities to strengthen and advance diversity, equity, inclusion, and accessibility within our workforce, and we believe in the unconditional treatment of others with dignity and respect.
Salary : $19
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