What are the responsibilities and job description for the IT Systems Analyst position at Brightspeed?
Company Description
Company Description
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web!
Job Description
IT Systems Analyst
Brightspeed is currently looking for an IT Systems Analyst to join our growing Network Operations Center (NOC) development team! In this role, you will report directly to the IT Manager of Development. You will perform a variety of duties to support the business systems and process improvements, including software setup, user training and user support. You will work as a liaison among stakeholders to elicit, analyze and validate requirements for changes to business processes and systems. Come help us build the best and fastest fiber-optic network in America!
As an IT Systems Analyst, your duties will include:
- Develop detailed requirements, process documentation, and solution design approaches that satisfy business needs for enterprise application initiatives
- Work with IT partners to translate those requirements into technical solutions
- Provide subject matter expertise to support business requirement definition, process design, implementation of processes
- Participate in production incident troubleshooting and solution approach design and recommendations
- Perform initial validation, support unit testing, and facilitate UAT as needed
- Assist in driving initiatives forward from the requirements to implementation
- Prioritizing initiatives based on business needs and requirements
- Act as a leader within our implementation teams, prioritizing product backlog, writing epics/stories, and tracking progress of in-flight efforts
- Overseeing all stages of product creation including design and development
Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
- 8 years of experience as a Systems Analyst
- Fundamental analytical and conceptual thinking skills.
- Experience working with JIRA
- Experience running and assisting with Agile development
- Strong analytical and follow-up skills with ability to identify and resolve problems
- Experience working in a SDLC process driven organization
- Self-motivated and able to work well with minimal supervision or in a team environment; consult with team members and management as needed
- Excellent verbal and written communication skills; able to present clean, organized, and thorough information appropriate for intended audience
- Ability to shift priorities as workflow/volume dictates
BONUS POINTS FOR:
- Experience as a Systems Analyst or Subject Matter Expert in Telco systems
- Hands on experience in implementing and/or supporting various Telco networks
- Skills running projects as a Scrum Master
- Experience working as a Product Owner for a Business Organization
#LI-TF1
Additional Information
All your information will be kept confidential according to EEO guidelines.
WHY JOIN US?
We aspire to contemporary ways of working.
We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.
Diversity, equity and inclusion are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer
For all applicants, please take a moment to review our Privacy Notices:
- Brightspeed’s Privacy Notice for California Residents
- Brightspeed’s Privacy Notice
