Branch Manager

Job description

Branch Manager Job Description

IMMEDIATE OPENING - BRANCH MANAGER FOR NON MEDICAL PRIVATE DUTY HOME CARE

Are you looking for a home care Branch Manager career where you can make a difference in people’s lives? Do you want to work for a home care agency that genuinely cares about you? That’s where you can shine and progress to the next level! We are proud to offer you the opportunity to pursue your passion at a higher standard & level, on a flexible schedule, and with the recognition and helps you need. Come join us and see how BrightStar Care employees uphold A Higher Standard, Always. If you are ready to work, we are ready to hire. Contact us immediately to set up an interview.

CareAll LLC dba BrightStar Care of Central CT is a Non Medical Home Care agency serving people with Home Maker and Companion services need. This is an immediate open position, we are ready to hire the appropriate candidate for this position.

Duties:

- Oversee and manage the daily operations of the branch
- Develop and implement strategies to achieve branch goals and objectives
- Monitor and analyze branch performance, including sales, profit loss, and customer satisfaction
- Provide leadership and supervision to branch staff, including hiring, training, and performance evaluations
- Foster a positive work environment and promote teamwork among employees
- Develop and maintain relationships with key clients and stakeholders
- Identify opportunities for business development and implement strategies to increase market share
- Ensure compliance with company policies, procedures, and regulations
- Implement process improvement initiatives to enhance operational efficiency
- Collaborate with other branch managers and senior management to align branch goals with overall company objectives

Skills:

- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Proven track record in sales and business development
- Ability to analyze data and make informed decisions
- Project management skills to effectively plan, execute, and monitor projects
- Ability to identify areas for improvement and implement process enhancements
- Strong problem-solving skills to address challenges and find solutions
- Knowledge of financial principles to manage Profit Loss, Payroll and Billing

Branch Manager Role and Job Description

The primary responsibilities for your Branch Manager are:

Manage the office to insure adherence to brand and location standards.

Work closely with the Director of Nursing.

Manage other positions as assigned by owner in a way that insures assigned staff is working the model to full

advantage.

Inside Sales – converting inbound prospective client calls to living room visits, and act as a back-up for living

Living Room Visits with clients when needed.

Manage recruiting and client service in accordance with the franchise model and state healthcare requirements,

manage client satisfaction, manage and schedule field staff, manage and schedule internal staff, manage PC related duties via the use of BrightStar systems, MS office, and other programs, and handle intake/inquiry calls.

With the above responsibilities in mind, this individual needs to be able to stay calm, cool, and collected in a high stress environment. They can’t get rattled by taking 5 simultaneous orders and having 3 last minute cancellations all at the

same time.

Branch Manager behavioral factors:

wants to take charge and show initiative

has the strength to follow through and keep at it until s/he gets results

is competitive, goal oriented and reasonably ambitious

wants some responsibility for and authority over people

enjoys taking on difficult assignments occasionally

is inclined to be restless and driving

will likely have a sense of urgency to get things done quickly

is very friendly, sociable and out-going

enjoys working with and selling ideas to people

is a good communicator, optimistic, tending to see the positive side of things

is independent, persistent and decisive

Branch Manager Job Description

Responsible for managing all staffing processes, including staff recruitment and management, client scheduling and service, issue resolution, Mobil time sheet tracking, payroll, billing and inside sales.

Essential Duties and Responsibilities

Management of hiring process, including:

Gathering required background information and paperwork (i.e. I-9’s, tax documents, references,

background checks, etc.) and scanning of documents into online employee records

Scheduling initial interviewsand completing related paperwork (i.e. interview summary)

Coordinating review by Director of Nursing for viable candidates (Director of Nursing must assess nurses

before placement)

to ensure any new employees placed at a customer are 100% Monitoring customer compliance process

compliant within 2 days of placement

Continual monitoring applicant status (i.e. active, pending, inactive, etc.)

Proactive recruiting to keep bench at target levels

Managing ongoing client staffing process, including:

Scheduling staff for both new and existing client engagements

Managing staff absences to ensure that all engagements are staffed as required, and responsible for filling in open shifts as needed

Weekly Mobil time sheet review and billing

Weekly payroll processing

Management of Inbound and Living Room Visit Sales Processes:

Follows BrightStar Care H.E.L.P Method for excellent customer service and conversion from phone calls to Living Room Visits (LRV)

Management of Office Quality and Client Satisfaction:

Understand and ensure compliance with all OSHA regulations and reporting

Monitor then lead development of Action Plans to improve Patient Impact and Mystery Shop scores

Maintenance of existing employee database, including:

Maintaining licensing databaseto ensure that all active employee certifications are in compliance with state and federal

Maintaining all Business Documents and registration renewed and active.

requirements

Gathering feedback on employee performance and customer satisfaction

Completing employee performance reviews at regular intervals

Answering office phones, including “on-call” phone after normal business hours by rotation with other team members.

If you are a motivated individual with a passion for driving business growth and achieving results, we invite you to apply for the position of Branch Manager. Join our team today!

Job Type: Full-time

Pay: $25.00 - $200.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Work Location: In person

Qualifications
- Management experience, including supervising and leading teams
- Strong strategic planning skills to drive business growth and development
- Proficiency in profit & loss management and financial analysis
- Demonstrated ability in project management and process improvement
- Proven track record in sales and business development
- Excellent communication and interpersonal skills for effective leadership and collaboration

Job Type: Full-time

Pay: $76,482.00 - $81,940.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekends as needed

Ability to Commute:

• West Hartford, CT 06110 (Required)

Ability to Relocate:

• West Hartford, CT 06110: Relocate before starting work (Required)

Work Location: In person

Salary : $76,482 - $81,940