Employee Experience Manager

BrightStar Care of Honolulu has an exciting new opportunity in the position of Employee Experience Manager for our premier private duty home care agency. In this full-time role, you will be responsible for ensuring an outstanding experience for BrightStar Care of Honolulu employees.

As Employee Experience Manager, you will be responsibile for ensuring a "Wow" experience through each step of the employee process, from recruitment to offboarding and beyond.

You will ensure that new caregivers are set-up for success, and help existing caregivers continue to grow and develop in order to consistently provide our clients and their families a “Wow!” BrightStar Care of Honolulu experience. As Employee Experience Manager, you will be uniquely positioned to positively affect our employees and the lives of our clients and their families.

Care and supervisory experience are helpful, but NOT required. Training will be provided. We are seeking an individual who has the right attitude and values, who will make a great addition to our dedicated team. The right person for this position must:

• Have a positive outlook & and “attitude of gratitude”
• Be conscientious and a desire to go above and beyond expectations
• Be an excellent listener
• Be a clear communicator
• Be organized yet flexible
• Be empathetic with the ability to understand and connect with others
• Be confident, yet humble
• Be self-directed, while working collaboratively toward common goals
• Be able to inspire, lead and hold others accountable
• Desire to learn and grow
• Have a solutions-based mindset
• Be accountable
• Maintain confidentiality of information and demonstrate discretion, integrity, and fair-mindedness

• Weekly Pay
• Free Direct Deposit
• Paid Time Off
• Paid Holidays
• T-Mobile Discount
• 100% Employer Paid Medical, Drug, Vision & Dental Insurance
• Health & Wellness Discounts
• Training & Development Opportunities
• Employer-Paid BLS Training/Certification
• Supportive company culture like you’ve never experienced
• Joint Commission Accreditation
• Fun & Exciting Events
• Company Provided Monthly Meeting Lunches

• Act as liaison between employees and administrative staff
• Conduct employee touch-points at designated intervals
• Provide feedback to employees
• Communicate employee concerns and feedback to management
• Educate and coach field personnel/care-giving staff.
• Plan and implement in-service and training programs.
• Oversee the maintenance of employee performance records, statistics, reports and records for purposes of evaluation and reporting of organization activities.
• Involved in employee performance management activities
• Participates in and conducts portions of weekly new hire orientation
• Coordinate with Client Experience Managers and Clinical and Scheduiling to ensure that client and caregiver requests are regularly reviewed, placing an emphasis on creating high quality matches and extraordinary relationships
• Maintain and/or develop and implement employee reward and recognition programs
• Develop and implement initiatives to increase employee engagement
• Meet or exceed expectations with respect to critical engagement metrics, such as retention and referral goals
• Help plan and successfully execute employee events, meetings, and in-service trainings
• Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA
• Demonstrate open and effective communication with the franchise owner, colleagues, field staff caregivers, clients and family members
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
• Maintain regular attendance to execute job responsibilities
• Occasionally provide care to clients, in the event of call-offs or lack of shift coverage
• Answer office phones and take new inquiry calls, as needed
• Cross-train in other administrative areas to provide support, as needed
• All other duties as assigned

• Reliable car/auto insurance
• Clean background and criminal record
• Must pass drug test
• Understands regulatory compliance with state and federal regulations
• Adhere to HIPAA and maintain client confidentiality

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

Job Type: Full-time

Pay: $18.00 - $26.00 per hour

Ability to Relocate:

• Honolulu, HI 96813: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $26