Service Sales Associate

What makes Brin unique? Brin Glass Company has experts at every stage of the glass lifecycle, including design, fabrication, distribution, installation, and service. With 5 divisions across the state of Minnesota, Brin provides unique opportunities for collaboration and career development. As a privately held ESOP company, Brin offers incredible benefits and a unique employee-owned culture focused on living our core values every day: We Show Up. We Bring It. We Do It Right. Brin invites you to consider investing your strengths here.

What We Offer:

• Health, Dental, Life and Vision Insurance
• Flex Benefits – including Medical Expense and Dependent Care
• 401(k) with 3% company match
• Employee Stock Ownership Program – an incredible wealth building opportunity!
• Paid Holidays and Paid Time Off
• Educational Assistance
• Career development and advancement opportunities

Job Purpose:

The Service Sales Associate is responsible for supporting our service sales staff in the field by providing estimates and processing orders for existing and unestablished customers in the commercial glass service market.  Common tasks would be measuring broken or fogged windows, identifying aluminum entrance repairs, mirror replacements and window leak investigation.  The customer base includes commercial property managers, schools, colleges, municipalities, corporations, and small contractors.

The geographical market is the Twin Cities metro area. 

Essential Duties and Responsibilities

• Collaborate with Service Sales team in managing key accounts effectively.
• Maintain regular communication with customers to ensure prompt responses to inquiries and concerns.
• Offer support, estimates, and service to both existing and prospective clients.
• Ensuring that our customers are highly satisfied with our services and products.
• Entry and management of work orders and quote requests to insure accurate and timely service to customers.
• Coordinate with the glazing supervisor to schedule work and provide timely updates to customers.
• Communication of job details to the glazing supervisor and glaziers before the start of the job
• Efficiently manage work orders to optimize productivity and profitability.
• Address any issues for our customers or with work orders in a timely manner.
• Processing of completed work orders to ensure timely invoicing and payment.
• Manage error tracking and re-ordering materials as required.
• Follow up on qualified leads from Marketing and Business Development