Client administrator

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

The role of the Client Relations Administrator is to provide superior client levels of service to while acting as Broadridge's face to the client.

The Client Relations Administrator is the first point of contact for their clients and is expected to address client concerns, anticipate challenges, and provide support through our robust suite of products and services.

Additional responsibilities include communicating with existing clients over the telephone, or through email to address their needs and provide guidance and industry expertise.

Responsibilities :

• You will communicate effectively, prioritize tasks at hand and raise issues as appropriate in a timely manner.
• You'll develop an effective working relationship with each team member as well as internal departments, value and use diverse perspectives.
• You will have a strong focus on starting with the end in mind," breaking work down into process steps, plan, anticipate challenges and identify solutions.
• You'll support and contribute to Broadridge’s client centric culture taking responsibility for client satisfaction and retention.
• You will assist in training new associates on the day-to-day functions and provide guidance with client inquiries.
• You'll demonstrate the ability to manage multiple concurrent tasks with proficiency.
• You will participate on assigned projects and special tasks as assigned by management within a set timeframe.

Preferred qualifications :

• Experience in a client relations role or equivalent experience.
• Industry knowledge of Proxy and Corporate Actions is a plus.
• Strong organizational, verbal and written communication skills and analytical skills.
• Very detail oriented, ability to multi-task, prioritize and follow through on tasks to meet deadlines.
• Capability to thrive in a dynamic working environment with a keen attention to detail.
• A self-starter who is highly adaptable, team oriented and results driven.
• Excellent written and verbal communication and presentation skills.
• Proficiency in Microsoft Office Suite (Access, PowerPoint, Word etc.).
• Ability to act in an ethical, professional manner with a client centric focus, and value being part of a diverse team.

Compensation & Benefits :

• $24 - $26 per hour depending on experience
• 15 vacation days, 5 sick days, and 3 personal days per year

Medical, dental, life, and vision insurance. 401k w / match, parental leave, and more. Medical insurance starts immediately upon hire.

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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work.

Our Connected Workplace is grounded in the concept of FACS : Flexible, Accountable, Connected, and Supported, which is our commitment to our associates.

FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work.

We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company and ultimately a community that recognizes and celebrates diversity in all its dimensions.

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best.

Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

US applicants : Click to view the "EEO is the Law" poster.

If you need assistance or would like to request reasonable accommodations during the application and / or hiring process, please contact us at 888-237-7769 or by sending an email to .

Last updated : 2024-06-17