Clinical Manager - HAMPTON

JOB TITLE: Clinical Specialist   EMPLOYER: Broadstep Behavioral Health   DEPARTMENT: Clinical Department   REPORTS TO: Clinical Services Manager   EFFECTIVE DATE: 5/1/22   COMPANY BACKGROUND: Broadstep Behavioral Health, Inc. (“Broadstep”) f/k/a Phoenix Care Systems, Inc., is the parent company of Broadstep Academy, Inc. and Broadstep Pharmacy.   Broadstep has been a leader in providing a continuum of physical, emotional, and mental support for children and adults with intellectual and developmental disabilities (I/DD), mental illness, and co-occurring disorders for over 45 years.   As one of America’s leading I/DD and behavioral health providers, our vision is to be America’s first-choice in behavioral health and supportive living.   JOB PURPOSE:   The Clinical Specialist is responsible for providing support to individuals which includes creating and planning outings, activities, and events in various settings. The Clinical Specialist will help to maintain an organized, sanitary program environment, and ensure that daily supplies for programs and activities are maintained, sanitized, and organized according to all company policies and procedures, State licensing standards and accreditation guidelines.     ESSENTIAL DUTIES AND RESPONSIBILITIES: The Clinical Specialist will:   ·       Develop groups and programs in consideration of the needs, abilities, and interests of the individuals served via a variety of formats including small group, one on one, and large group ·       Research new ideas for programs and activities, taking into consideration participants’ suggestions. ·       Initiate and plan the weekly program therapeutic schedule in conjunction with the Clinical Services Manager as well as communicating effectively with the Program Manager to initiate daily programs and activities. ·       Purchase items needed for activities, set up activity spaces, train team members, and ensure that safety measures are put in place. ·       Assists with transporting and/or escorting individuals to, from and within the program, on Broadstep grounds, and on external trips. ·       The Clinical Specialist is responsible for completing recreational assessments, developing recreational goals within 30 days of a new admission, and documenting weekly progress notes for all individuals to track progression. ·       All duties must be performed with the highest level of integrity, and executed in accordance with Broadstep policies and procedures and adhere to all regulatory requirements.   SUPERVISORY RESPONSIBILITIES: ·       This job has no supervisory responsibilities.   QUALIFICATION REQUIREMENTS (i.e. Education, Certificates, Licenses, Registrations, etc.): The Clinical Specialist must:   I)       Possess a minimum of Bachelor’s degree from an accredited college/university in Therapeutic Recreation, ABA, or related field OR Bachelor’s degree in unrelated field with a minimum of 2 years experience in similar role. II)     Possess entry-level proficiency in computer applications to include, but not limited to: Word, Excel, PowerPoint, III)   Possess excellent communication skills (written and oral); strong organizational skills. IV)   Meet all licensing requirements set forth by the respective state of operation; V)     Possess a valid, regular (non-probationary) state driver’s license if the individual will be driving either their personal vehicle for on-the-job purposes or any agency vehicles; VI)   Possess personal vehicle insurance that meets the minimum expectations/coverage if the Team member will be driving their personal vehicle for on-the-job purposes as detailed in the BROADSTEP Transportation Policy; VII)   Meet the background check requirements for each state’s regulations; VIII)         Successfully pass an initial medical examination and pass a drug screening, which provides         evidence that they are free from communicable diseases, including active tuberculosis or          conditions which prohibit them from reasonably performing the assigned duties, except         as provided for by the ADA.        Staff will be reexamined on a regular basis.   EXPERIENCE REQUIREMENTS: The Clinical Specialist must:   I)      Have two (2) years experience providing recreational groups/activities or similar activities II)     Have one (1) year of experience with consumers meeting the program admission criteria (preferred); III)   Have demonstrated leadership ability: the ability to integrate the vision of the organization with all supportive services and personnel; IV)   Demonstrate leadership in maintaining high standards of professional behavior for self and staff; V) Have excellent organizational, problem solving, creative and independent thinking skills; VI) Demonstrate cultural competency and a commitment to diversity management. VII)   Demonstrate exemplary professional writing skills and attention to written detail; VIII) Demonstrate exemplary professional etiquette when engaging with both individuals and staff           COMPETENCIES: ·       Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. ·       Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. ·       Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. ·       Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. ·       Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. ·       Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. ·       Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. ·       Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. ·       Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. ·       Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. ·       Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. ·       Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. ·       Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills. ·       Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. ·       Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. ·       Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. ·       Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. ·       Problem-Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. ·       Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. ·       Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. ·       Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. ·       Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. ·       Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. ·       Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. ·       Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates. ·       Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.     PHYSICAL DEMANDS AND WORK ENVIRONMENT: Occasionally/Frequently/Continually required to stand. Occasionally/Frequently/Continually required to walk. Occasionally/Frequently/Continually required to sit. Occasionally/Frequently/Continually required to utilize hand and finger dexterity. Occasionally/Frequently/Continually required to climb, balance, bend, stoop, kneel or crawl. Occasionally/Frequently/Continually required to talk or hear. Occasionally/Frequently/Continually required to taste or smell. Occasionally/Frequently/Continually exposed to wet and/or humid conditions (non-weather). Occasionally/Frequently/Continually works near moving mechanical parts. Occasionally/Frequently/Continually works in high, precarious places. Occasionally/Frequently/Continually works around fumes, airborne particles, or toxic chemicals. Occasionally/Frequently/Continually exposed to outside weather conditions. Occasionally/Frequently/Continually exposed to extreme heat or cold (non-weather). Occasionally/Frequently/Continually exposed to bloodborne and airborne pathogens or infectious materials. While performing the duties of this job, the noise level in the work environment is usually moderate____. The Team member must frequently lift and/or move up to _1__ pound. Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception and the ability to adjust focus. Additional remarks regarding the work environment: Specialized equipment, machines, or vehicles used:

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