Residential Supervisor - Delwood

JOB TITLE: Residential Supervisor     EMPLOYER: Broadstep Behavioral Health   DEPARTMENT: Community Services   REPORTS TO: Program Manager   EFFECTIVE DATE: 2/1/2022   COMPANY BACKGROUND:   Broadstep is a mission and impact driven residential and community behavioral health provider. We are one of America’s leading providers focused on superior services and support for individuals with Intellectual Development Disability (I/DD), Severe Persistent Mental Illness (SPMI) and other co-occurring behavioral health challenges. As a portfolio company within the Bain Capital Double Impact family of companies, we offer a unique community to our teammates through which they can make an impact in healthcare while growing professionally and personally. Broadstep is headquartered in Raleigh, NC and operates across seven states, including IL, IN, NC, NE, NJ, SC, WI. Additionally, we provide services and support through our wholly-owned pharmacy (Broadstep Pharmacy), Coastal Southeastern United Care, and Broadstep Academy.   Since 1972, Broadstep has sought to create a better quality of life for those we serve by providing a continuum of physical, emotional, and mental support for children and adults. As we continue to grow aggressively in our existing markets as well as strategic locations across the country, we are focused on building and maintaining a culture of person-centered care that places our individuals and team members first. The Broadstep vision is to be America’s first choice in behavioral health and supportive living. Our vision will be recognized by adhering to our mission which is to provide first-class behavioral health and supportive living services by being the nation’s best employer, provider and community partner. We commit to showing up each day according to our shared values of Accountability, Compassion, Excellence, Integrity, Teamwork and Fun! THE OPPORTUNITY:   The Residential Supervisor is a compassionate, emerging leader who can support the individuals we serve with care, consideration, and advocacy. The ideal candidate will supervise the operations of residential facilities, the Direct Service Professionals and ensures the overall quality of care for all individuals receiving services align with the vision, mission, and values of Broadstep.   DUTIES AND RESPONSIBILITIES: Provide direct supervision to Direct Support Professionals. Prepare weekly team member schedules. Manage team member payroll and time off requests. Demonstrate proficiency in the performance of all duties and responsibilities of a Direct Support Professional. Assist individuals with daily activities such as meal preparation, personal hygiene, and medication administration. Assist in the development of Direct Support Professionals by providing ongoing guidance on standards of care to further the rehabilitation of individuals receiving services. Reinforce training through the provision of immediate feedback and support to Direct Support Professionals. Assist with conflict resolution and problem solving with team member and individuals, as appropriate. Motivate, lead, and mentor a high-performance team. Recruit and retain required team members with strong emphasis on employee engagement.  Manage hiring, supervision, evaluation, scheduling, promotion, and corrective action in collaboration with the Program Managers and Human Resources of all team members within the residential department. Ensure compliance with team member training requirements.  Maintain a current working knowledge of documentation requirements and assist in the completion of audits, to ensure compliance with company policy and state regulations. Ensure medications are properly dispensed and documented in accordance with company policy and nursing supervision and assist with monthly medication administration review procedures. Provide transportation on company vehicles as needed. Ensure proper and timely completion and submission of all documentation each shift. Utilize various verbal and physical behavioral interventions. Facilitate community involvement by accompanying individuals on outings and activities. Be an active part of multidisciplinary team that supports therapeutic and behavioral plans in partnership with operations, clinical staff, and co-workers to enhance the quality of life for those we support. Continually remain active, alert and able to respond to all scenarios.  ·        Performs other related duties as assigned by management.     SUPERVISORY RESPONSIBILITIES: Directly supervises direct support professionals within the community services department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. ·        Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.     QUALIFICATIONS: ·        High school diploma or GED.  ·        Must be 18 years of age.  ·        Access to a registered vehicle with proof of insurance if providing transportation for individuals receiving services.  ·        Successful clearance of local and state background checks, post-offer drug screening and physical.  ·        Capable of successfully performing physical behavior interventions.  ·        Patience, excellent communication and basic computer skills.   ADDITIONAL REQUIREMENTS: Possess the ability to perform and personally apply the state-specific crisis intervention program and CPR/First Aid skills in their entirety in trainings and actual events. Must cooperate with the Licensee and Department in any inspection or investigations. ·        Must successfully complete all required trainings identified in the subsidiary’s specific training curriculum prior to the start date in the program and within six months according to Broadstep’s training policies.  Also, must successfully complete all components of the On-the-Job (“OJT”) Training/Onboarding Experience and yearly Continuing Education (“CE”) courses based on program/licensing/contractual requirements. ·        Provide and ensure the complete service delivery in a healthy and safe manner that supports Broadstep’s vision, mission and values. ·        Ensure the integration and implementation of all Broadstep and subsidiary policies, procedures, state-specific regulatory requirements, contract stipulations and accreditation standards, including but not limited to: ·        Knowledge that abuse (physical, sexual, verbal/psychological), neglect, exploitation and misappropriation and other code of ethics violations are against the law and company code of conduct. The team member must be able to implement all facets of the company’s Abuse, Neglect, Exploitation and Misappropriation policy, including the responsibility of being a mandatory reporter. Per state requirements and company policy, team members will report immediately to the state licenser, appropriate company personnel and external contacts, and they will fully participate in all stages of an investigation pertaining to suspected abuse by team members, parents and others. Additionally, the team member must comply with any external (County, State or Federal) investigation or inspection.  Team Members in NJ are required to contact state reporting agencies immediately; Knowledge of all individual rights and the ability to identify, intervene and report appropriately when observing a violation; Knowledge of the confidentiality policy and HIPAA laws, and always apply the practices governing those policies and legislation; Knowledge of the subsidiary-implemented crisis intervention programs and be able to implement all protocols as identified in the individual’s treatment plan; Knowledge of all company transportation procedures and operates all personal and company vehicles in accordance with those policies; Knowledge of all company crisis/emergency plans and applies that knowledge during each test drill and actual crisis situation. ·        A requirement that the team member cooperate with the licensee and Department of Human Services staff in any inspection, inquiry or investigation. ·        Driver’s license valid in the state of New Jersey. ·        A requirement that the team member submit to a criminal background check, and be determined to be not disqualified by the Department of Human Services prior to working with individuals served. ·        A requirement that the team member agrees to have their name checked against the Central Registry of Offenders Against Individuals with Developmental Disabilities. ·        All team members shall complete an application to have their name checked against the Child Abuse Registry Information (CARI). ·        All team members hired after 6/15/18 shall submit to drug testing prior to employment ·        All team members shall submit to drug testing conducted randomly and for cause.   COMPETENCIES: ·        Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. ·        Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. ·        Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. ·        Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. ·        Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. ·        Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. ·        Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. ·        Oral/Written Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.   PHYSICAL DEMANDS AND WORK ENVIRONMENT: ·        Continually remain active, alert and able to respond to all scenarios. ·        Possess the ability to perform and personally apply the state-specific crisis intervention program and CPR/First Aid skills in their entirety in trainings and actual events. Occasionally required to sit, climb, balance, bend, stoop, kneel or crawl and exposed to bloodborne and airborne pathogens or infectious materials, taste or smell, wet and/or humid conditions (non-weather). Frequently required to stand and walk. Continually required to utilize hand and finger dexterity and to talk or hear. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include: close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus. Broadstep, Inc. is an Equal Employment Opportunity Employer, prohibits discrimination based on the following protected categories: race, creed, color, national origin, nationality, ancestry, age, sex/gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability. The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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