Deposit Services Support Specialist I

Position: Deposit Services Support Specialist I | Division: Deposit Operations

Work Days: Monday - Friday, & rotating Saturdays| Hours of Operation: Monday-Friday, shifts vary from 6:00am-6:15pm; Saturday 6:00am-2:00pm

Why Broadway Bank:

We are one of the largest independently owned banks in Texas with offerings in personal and private banking, wealth management, business banking and mortgage lending.

Purpose of the Position:

This position is responsible for multiple duties in the Deposit Services area of the Deposit Operations Department, which requires cross-training and job rotation within the area. This position is responsible for conducting research and making adjustments accordingly on all deposits for bank customers, adjustments for Branch Capture outages, keying and balancing of Branch Capture items scanned at banking centers, researching and charging back, through customer accounts, any transit deposits which have been returned, research and resolution of balancing of teller outages, balancing daily teller cash, reconciliation of the general ledger cash-on-hand accounts for all branches.

Key Accountabilities:

Research:

• Researches missing deposits, checks, deposit sources, encoding errors and various other items involved in any discrepancies possible on customer accounts.
• Performs research and adjustments with correspondent banks, either incoming or outgoing.
• Research and adjust items rejected from Branch Capture System.

Chargeback (Transit Items):

• Reviews and researches chargeback items for potential chargeback and availability of funds.
• Monitors accounts for fraudulent activity and alerts branch officers or management of potential loss.
• Balances with general ledger any checks returned to customer accounts from other banks.
• Maintains control of Cash Items Not in Process of Collection general ledger.
• Responds daily to customer inquiries concerning return items, fees, Reg. CC holds by phone or SDE tickets.
• Receives large dollar notifications from EARNS and places exception holds as necessary.

Cash Balance Reconciliation:

• Research and adjustments made for teller outages. Process entries to appropriate general ledger accounts.
• Balances and reconciles teller cash tickets to the general ledger Cash On Hand account.
• Works closely with branch management regarding teller errors and over-and-short entries.
• Research and adjust outages from Branch Capture System.
• Resolves issues from Teller Balancing e-mail system

Branch Capture Adjustments:

• Research and adjust items rejected from Branch Capture System.
• Respond to daily customer inquiries concerning rejected or missing items.
• Maintain daily work to ensure there are no outstanding adjustments each day.

Branch Capture Reject Re-Entry:

• Review rejected items to correct dollar amount, trancode, account number, routing number and serial number.
• Balance outages due to non-legible/non-negotiable, errors in addition, listing errors, missing items.
• Verify Mobile Capture entries for legibility, date, legal line and endorsements.
• Ensure all batches are processed daily and sent to Fiserv for Cash letter creation.

General Duties:

• Assists throughout the Operations department by answering telephones and assisting as needed, depending on workload and as time permits.
• Responds to SDE tickets or phone calls for all duties listed above.
• Schedules Safe Deposit Reports Daily.
• Prepares scanning items for processing to include legibility of all supporting documents.
• Indexes scanned documents in the image archive system.
• Reviews documented items for quality before submitting into archive.
• Quality control imaged documents, prior to destruction.
• The duties may change from time to time. Employees are required to perform other duties, which may be assigned to them as well as learning and assisting other workstations in the department, and assist with special projects.

Work Experience Requirements:

• 2 years bank operations or other related experience is required.
• 2 years banking experience in a Deposit or Card Operations environment is preferred.
• Proficiency with Microsoft (Word, Excel, Outlook) 10-key calculator required.
• 2 years Fiserv or other bank core systems is preferred.

Education Requirements:

• High school diploma or equivalent.

Other Qualifications:

• Strong organizational skill
• Attention to detail
• Good verbal and written communication skills
• Ability to work independently as well as in a team environment
• Ability to learn and apply bank regulations and handle compliance issues
• Understanding of applicable bank regulations and complex transactions is a plus

We're a culture that offers resources to benefit your overall health and well-being:

• Employee Impact Groups
• Career Development and Mentorship Programs
• Generous paid time off, minimum 4 weeks
• Employee recognition, awards, and events
• Free vision insurance
• Retirement matching
• Tuition reimbursement

This job description is not designed to be a comprehensive listing of duties, responsibilities, or activities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Broadway Bank is proud to be an Equal Opportunity and Affirmative Action Employer. Broadway Bank is a drug-free and tobacco-free workplace, with a nicotine-free hiring policy. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic data or other legally protected status.

Member FDIC