Data Analyst - Research & Insights

Overview

This position will work full-time from our Brentwood, TN corporate office

 

Voted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity

 

Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us!  You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness.  Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.  Additional benefits offered include, but are not limited to:

• Tuition Reimbursement
• Pet Insurance
• Adoption Reimbursement Benefits
• Variety of Associate Discounts

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.  Please note, Brookdale is committed to complying with all applicable laws and regulations regarding mandatory COVID-19 vaccination.

 

To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

Responsibilities

The role of the Research and Insights Data Analyst is to drive survey data analysis for customer experience. This role will support survey fieldwork, analytics, and execution at the intersection of operations and finance.

Drive Qualtrics survey design, fieldwork, and survey programming for data collection and analysis.

Conduct statistical analysis (regression, t-test) with advanced analytics and visualization tools.

Contribute to development of summary statistics and data analysis for customer experience, FP&A (Financial Planning and Analysis), and cross-functional teams.

Aid in the execution of insights from unstructured text analysis or natural language processing.

Advise on customer experience opportunities and research related CX data.

Provide support on visual communication and design elements for an executive audience.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

Education and ExperienceBachelor’s degree in Social or Behavioral Sciences required, for example Industrial and Organizational Psychology. A minimum of two to four years related business experience preferred. Qualtrics experience strongly preferred. Tableau and/or SQL experience a plus.

 

Certifications, Licenses, and Other Special RequirementsAny relevant certifications are preferable but not required.

 

Management/Decision MakingAble to take direction and knows when to refer issues to manager and when to handle personally. May need manager guidance to assist with priority setting and issue resolution. Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Has full understanding of most relevant company and department procedures and standards and is able to comply with little manager intervention

 

Knowledge and Skills

Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Excellent time and project management skills as well as organizational and personal skills to work with a variety of people. Strong design sense along with a methodical attention to detail. Ability to work independently with minimal supervision and within a team. Able to complete a small project start to finish. Basic understanding of general Brookdale business practices and processes. Able to identify issues and perform intermediate level troubleshooting techniques with little direction from manager or peers.

 

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Talk or hear
• Ability to lift:  up to 25 pounds
• Vision
• Requires interaction with co-workers, residents or vendors
• Occasional weekend, evening or night work if needed to ensure shift coverage
• On-Call on an as needed basis
• Requires Travel:  Occasionally

Brookdale is an equal opportunity employer and a drug-free workplace.