FT Retail Customer Service Specialist (Work From Home)

Brooks
Galloway, OH Remote Full Time
POSTED ON 3/31/2023 CLOSED ON 4/14/2023

What are the responsibilities and job description for the FT Retail Customer Service Specialist (Work From Home) position at Brooks?

As a Retail Runner Experience Specialist at Brooks, you will provide industry-leading customer service to retail partners and sales representatives. You will be a creative problem solver and provide key information to Sales to ensure a seamless experience for retail partners. By building relationships within your territory, you will help sales team and retail partners achieve success in a shared mission - helping more runners on their path to a better self with the best gear in the industry. You will provide professional support and a superior customer experience at every touchpoint and be part of the most renowned team in the business!

Responsibilities:
  • Communicate with internal and external customers via phone, email, and other communication channels, providing timely responses to questions and order requests and building relationships
  • Provide product pricing and availability quotes
  • Complete all facets of order management, including placing new orders, revising existing orders, processing returns, managing future product reservations, providing updates, and other tasks
  • Access and combine information from multiple systems to provide order details and analyze problems when they occur
  • Understand the science and technology behind Brooks performance gear to enable product conversations
  • Manage time effectively by prioritizing and multi-tasking
  • Use daily reporting to manage orders in your territory as needed
  • Track and report recurring problems and act as a problem identifier and solver
  • Monitor customer orders and provide Sales and retailers with the needed updates
  • Work with Credit to resolve invoicing errors
Qualifications:
  • Associate degree or equivalent experience preferred
  • 1 years customer service experience preferred
  • Knowledge of athletic footwear, athletic apparel, and sports bras preferred
  • Strong interpersonal skills and the ability to deal with adverse situations positively
  • Computer proficiency: Word, Excel, Outlook, and Salesforce (preferred)
  • Accuracy in typing, spelling and grammar
  • Proven ability to work effectively independently as well as with a team
  • Ability to work in a fast-paced environment while maintaining a positive attitude
  • Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication
  • Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company
  • Keen attention to detail in planning, organization, and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another
  • Ability to anticipate how a decision made can affect customers, partners, products, or other departments' operations and/or morale; 'connecting the dots'
  • Demonstration of innovation and initiative - always looking at improving products and processes while also displaying a willingness to dive into the details and help wherever necessary
  • Embraces and lives the Brooks values!
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