FT Retail Customer Service Specialist (Work From Home)

As a Retail Runner Experience Specialist at Brooks, you will provide industry-leading customer service to retail partners and sales representatives. You will be a creative problem solver and provide key information to Sales to ensure a seamless experience for retail partners. By building relationships within your territory, you will help sales team and retail partners achieve success in a shared mission - helping more runners on their path to a better self with the best gear in the industry. You will provide professional support and a superior customer experience at every touchpoint and be part of the most renowned team in the business!

• Communicate with internal and external customers via phone, email, and other communication channels, providing timely responses to questions and order requests and building relationships

• Provide product pricing and availability quotes

• Complete all facets of order management, including placing new orders, revising existing orders, processing returns, managing future product reservations, providing updates, and other tasks

• Access and combine information from multiple systems to provide order details and analyze problems when they occur

• Understand the science and technology behind Brooks performance gear to enable product conversations

• Manage time effectively by prioritizing and multi-tasking

• Use daily reporting to manage orders in your territory as needed

• Track and report recurring problems and act as a problem identifier and solver

• Monitor customer orders and provide Sales and retailers with the needed updates

• Work with Credit to resolve invoicing errors

• Associate degree or equivalent experience preferred

• 1 years customer service experience preferred

• Knowledge of athletic footwear, athletic apparel, and sports bras preferred

• Strong interpersonal skills and the ability to deal with adverse situations positively

• Computer proficiency: Word, Excel, Outlook, and Salesforce (preferred)

• Accuracy in typing, spelling and grammar

• Proven ability to work effectively independently as well as with a team

• Ability to work in a fast-paced environment while maintaining a positive attitude

• Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication

• Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company

• Keen attention to detail in planning, organization, and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another

• Ability to anticipate how a decision made can affect customers, partners, products, or other departments' operations and/or morale; 'connecting the dots'

• Demonstration of innovation and initiative - always looking at improving products and processes while also displaying a willingness to dive into the details and help wherever necessary

• Embraces and lives the Brooks values!