Floral manager

Job Summary

Utilizes unique design aesthetic and signature style to create beautiful floral arrangements. Promotes sales, fulfills orders, and ensures top-tier customer service.

Manages the floral department, leads and trains partners, and maintains department profitability.

Essential Duties and Responsibilities

• Works in conjunction with upper management to train and develop partners, schedule, plan, assign, and direct work.
• Reviews historical data to predict future sales from ads and promotions. Manages inventory using item management processes to ensure satisfactory in-stock levels.

Reviews profit and loss, sales, shrink, and labor data; provides verbal or written summary to upper management regarding any related issues.

• Accountable for floral sales, labor, and meeting financial and profitability objectives.
• Utilizes high degree of creativity and floral design knowledge to create stylish floral and plant arrangements that appeal to a variety of customers.
• Provides consultations to customers regarding price and type of floral arrangements desired from small-scale arrangements to large-scale events.
• Oversees the in-stock and proper maintenance of plants, including the cutting, cleaning, and storage. Utilizes knowledge of flower and plant sustainability to ensure lasting quality and freshness of products.
• Leads the planning, ordering, and sourcing of products to ensure in-stock conditions and inventory control of the floral department.
• Builds product displays for special events, holidays, and promotions for customer appeal and to promote sales.
• Monitors and manages department shrink by utilizing current tools and processes.
• Makes recommendations to category management regarding the procurement based on knowledge of floral products.
• Promotes environment of customer focus and proactive selling techniques.
• Provides friendly and customer-service-oriented attitude by greeting customers, answering questions and ensuring customer complaints are addressed appropriately and in a timely manner.
• Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.

Knowledge, Skills and Abilities

• Advanced knowledge of floral department operations.
• Strong knowledge of flowers, handling, and design techniques required.
• Intermediate knowledge of budget planning, profit and loss statements, labor reports, and other financial statements.
• Intermediate knowledge of automated reporting systems including, but not limited to, inventory, cost of goods, scheduling, time and attendance, and labor.
• Ability to lead, motivate, and delegate responsibilities.
• Strong organizational skills and attention to detail required.
• Ability to effectively communicate (in written and verbal form) with partners and customers. Ability to remain professional and courteous with customers at all time.
• Ability to use precision hand tools.
• Ability to multi-task, prioritize effectively, and practice proper time management.
• Ability to conduct on-the-job training, instruct in use of tools or equipment, and demonstrate procedures.
• Ability to perform basic Microsoft Office functions.
• Basic mathematical skills for assessing inventory and ordering.
• Ability to promote sales and negotiate prices.
• Ability to work flexible schedules including nights, weekends and holidays.

Education, Experience, and Qualifications

• High school Diploma or GED required.
• Two or more years of related experience; or an equivalent combination of experience and / or higher education required.
• Minimum of 18 years of age required.
• Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
• State certification and licensure required in Louisiana.

Physical Demands

• Continuously required to use close vision, distance vision, depth perception or the ability to focus.
• Continuously required to stand or walk.
• Frequently required to talk and hear.
• Frequently required to use hands for reaching, touching or handling.
• Frequently required to push, pull, maneuver or lift objects up to 40 lbs.
• Occasionally required to use fine finger movements (ex. sorting and typing).
• Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.
• Occasionally required to bend, kneel or squat.
• Attendance at work is required.

Work Context and Environment

• Work is generally performed in a retail store.
• Occasionally exposed to extreme cold conditions (non-weather).
• Occasionally exposed to outside temperatures and weather.
• Occasionally exposed to cleaning agents.
• Quiet to moderate noise level.

Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests.

The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.

Last updated : 2024-10-13