IT Help Desk Technician

● Resolve day-to-day IS issues reported to the Tech Desk and meet KPI’s.

● Remote into stores and user computers for advanced investigations and troubleshooting.

● Provide assistance by phone, email, google hang out or self-service portal ticketing system.

● Document interactions with user including capturing details and steps performed to resolve issues within the ticketing system

● Resolve log in issues and perform password resets

● Navigate through command lines and run batch files on windows

● Run and understand SQL statements on POS databases

● Update the internal knowledge base with issue resolution details

● Configure and troubleshoot POS peripheral devices as well as local and network printers

● Assist Project Managers with store hardware deployment and software upgrade tasks.

● Support, monitor and maintain store technology beacon hardware, Shoe Eye View and RFIDs to ensure devices are working and reporting accurately.

● Monitor stores Direct To Consumer configurations for order fulfillment.

● Assist Client and Collaboration team with research needed to resolve complex issues.

● Provide directions to store personnel on closing tasks regarding final polling, transfers and assist on-site technicians with proper dismantling and shipping instructions.

● Provide directions to on-site technicians for IT installations and test outs including POS, routers, Shoe Eye Views, RFIDs, mobile devices, phones, also includes building databases, updating software to current versions and checking configurations.

● Provide user training instructions for new Information Technology initiatives.

● Maintain a library of Store Systems Helpers for reference and SOX compliance.

Required Computer and/or Technical Skills

· 1-2 years of help desk experience or equivalent educational experience

· Basic knowledge of DOS, Windows 7/10/, Microsoft Office, SQL Database Servers, LAN and WAN networks is required.

· Nice to have knowledge of Google GSuite Administration, Google GSuite Applications, Mobile Device Management, Chrome Products, cloud based email and collaborative technologies, Internet Explorer v8 - v11, Microsoft Active Directory, & Microsoft Office (Word, Excel, Powerpoint).

Job Types: Full-time, Contract

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift

Ability to Relocate:

• Indianapolis, IN: Relocate before starting work (Required)

Work Location: In person