What are the responsibilities and job description for the Tech Support Engineer I position at Brotherhood Mutual?
Job Title: Tech Support Engineer I
FLSA Status: Non-Exempt
Job Family: IT - Tech Support
Department: IT - Tech Support
Location: Corporate Office (Fort Wayne, IN)
JOB SUMMARY
Responsible for providing timely helpdesk resolutions, managing hardware and software inventory, becoming an administrator on many software systems and services, training employees on the use of provided technology, and managing hardware deployment and reclamation.
POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Document and resolve all user requests for technical support related to applications or technology provided by the company through thorough analysis and research of problems while collaborating with key departmental resources.
- Oversee the timely setup of all new user hardware and software.
- Participate in technology rollout projects including software upgrades, hardware deployment, printer installation and removal, etc.
- Participate in projects including analysis, systems design, testing, implementation and documentation, as directed by management.
- Create training materials for employees on the use of technology and applications.
- Provide first level vendor contact for troubleshooting and purchasing activities.
- Attend budgeted training seminars to gain knowledge and skills required to grow and excel in fulfilling the responsibilities of this role.
- Complete other projects as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must possess clear written and verbal (phone) communication skills.
- Must work well in team environment with open communication and strong collaboration toward team goals.
- Must be familiarity with configuration and troubleshooting of Windows, macOS, hardware, software applications, printing systems, and Office 365.
- Must demonstrate patience working with people struggling to learn technical systems.
- Must effectively interface with external contacts as well as Brotherhood employees, managers, and department staff members.
EDUCATION AND/OR EXPERIENCE
List Degree Requirement, Years' Experience, and Certifications
Education and/or Experience
- Associate's degree in Information Technology or related field of study is required.
- Bachelor’s degree is desired.
- Technology and/or Insurance Certifications (A , Network , Microsoft, Apple, CPCU, CISR, etc.) are desired.
- Background in any aspect of the insurance industry is desired.
Terms and Conditions
This description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Because the company’s niche is the church and related ministries market, and because effective service requires a thorough understanding of this market, persons in this position must be familiar with church operations and must conduct themselves in a manner that will neither alienate nor offend persons within this target niche.
Brotherhood Mutual Insurance Company reserves the right to modify, interpret, or apply this position description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”.
