Customer Service Manager

Job Title: Customer Service Manager

Location: Austin, Texas

Term: Salary

Salary/Rate: $45,000 to $55,000

Reports to: General Manager

Qualifications

· High School Diploma or GED

· Good communication skills

· Proved ability to communicate effectively to satisfy the customers' needs.

· Experience managing individuals, motivating, training and disciplining staff.

· Ability to handle multiple tasks.

· Strong organizational skills and ability to handle crisis situations effectively.

· Applicants must be currently authorized to work in the United States

Responsibilities

· Increase market share by motivating, training, delegating and coaching the staff of Customer Service Representatives to achieve established company goals.

· Responsible for coordinating customer service with other departments.

· Identify customer needs and satisfy them profitably.

· Maintain existing customer base through effective customer service skills.

· Responsible for overall order entry process - review flow accuracy, ensure cut off times are adhered to communicate with Sales Management regarding potential issues.

· Insure follow through with customer requests by customer service

· Hire, hold team accountable, training, write schedules, manage CMP process and conduct 30,60,90-day reviews.

· Understand edit procedure, operate the phone system and by cross training with customer service representatives, run necessary reports as needed.

· Have call lists for CSR to ensure all orders are in

Job description

Position Purpose: Increase market share by motivating, training, delegating, and coaching the staff of Customer Service Representatives to achieve established corporate goals. Responsible for coordinating customer service with other departments. Primary Responsibilities:

• Identify customer needs and satisfy them profitably.

• Maintain existing customer base through effective customer service skills.

• Responsible for overall order entry process - review flow accuracy, ensure cut off times are adhered to, communicate with Sales Management regarding potential issues

• Insure follow through with customer requests by customer service. • Hire, hold team accountable, train, write schedules, manage CMP process and conduct 30,60,90-day reviews.

• Understand editing procedure, operate the phone system and by cross training with customer service representatives, run necessary reports as needed.

Education:

• High School Diploma or GED Experience:

• Three (3) year experience in a customer service-related position preferred or call center experience

• Produce experience preferred. Skills:

• Good communication skills

• Proved ability to communicate effectively to satisfy the customers' needs.

• Experience managing individuals, motivating, training and disciplining a staff.

• Good computer skills - Working knowledge of MS Office (Word, Excel, Outlook) a plus. • Bilingual English/Spanish a plus

• Ability to handle multiple tasks.

• Strong organizational skills and ability to handle crisis situations effectively.

Competencies:

· Strong management skills

· Influential in up-selling and cross-selling

· Proven collaboration and teamwork skills

· Strong listening skills

· Proficient with all Microsoft Applications

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Experience:

• Microsoft Office: 1 year (Required)
• Sales: 1 year (Preferred)

Ability to Commute:

• Austin, TX 78754 (Preferred)

Ability to Relocate:

• Austin, TX 78754: Relocate before starting work (Required)

Work Location: In person