What are the responsibilities and job description for the Receptionist position at Brown Animal Hospital?
About us
Brown Animal Hospital is a small business in Lake City, SC. We are professional, customer-centric, social and our goal is to care for your animals as if they were our own.
Our work environment includes:
- Growth opportunities
- Relaxed atmosphere
- Safe work environment
The Brown Animal Hospital family is currently seeking a professional and compassionate Receptionist to join our team in Lake City, SC. As a Receptionist with Brown Animal Hospital, you will be the face and voice of Brown Animal Hospital, and will be a key part in making sure our clients and patients have the best experience possible.
Essential duties and responsibilities:
- Provide top-notch customer service.
- Being attentive to client and pet needs.
- Identify and work compassionately with clients in various emotional states.
- Work patiently with distressed, frustrated or disgruntled clients.
- Answer and triage phone calls from clients.
- Schedule appointments and schedule procedures.
- Check-in clients.
- Monitor client flow from check-in to discharge.
- Monitor schedule and flow.
- Client callbacks.
- Managing record requests between other hospitals and specialty practices.
- Discharge patients.
- Client education.
- Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, laundry, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed.
- Process payment transactions.
- Maintain proper documentation in the electronic medical record.
- Relay appropriate information to/from clients to doctors and/or management.
- Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.
Qualifications:
- High School Diploma or G.E.D.
- At least of receptionist or front desk experience
- Must be computer literate
- Must be able to safely lift 30 pounds.
- Basic math and writing skills.
Other:
Receptionists must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Multitasking and accepting constructive criticism is essential. Punctuality is expected. This job description does not necessarily cover every task or duty that might be assigned. There may be additional responsibilities assigned as necessary.
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Lake City, SC 29560: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service (Required)
Work Location: In person
Salary : $12 - $15