Entry Level Account Manager

We are looking for a full-time employee who will provide customer service and sales support to the organization. The Entry Level Account Manager will initiate and/or implement sales support action items as needed in order to ensure that an excellent external standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work. All candidates must be well-spoken and able to present him/herself to others in a professional manner.

Tasks and Responsibilities of an Entry Level Account Manager

• Interact with customers daily to inform them of client products and services

• Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on the level of expertise

• Ensure and provide quality service to external customers

• Answer all external customer inquiries in a timely and professional manner

• Process sales orders and data entry with high-level accuracy

• Take the initiative and resolve and de-escalations or complaints

• Maintain a positive representation of the company and associated brands at all times

• Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into a thriving, professional Sales / Customer Retention position

• Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction

• Participation in morning meetings, including role-play scenarios, product knowledge, and psychology of customer service behavior training

Requirements of an Entry Level Account Manager:

• Must have excellent attention to detail

• Must be a team player

• Previous customer service and sales experience are a plus

• Must have strong communication skills

• Must be organized

• Must be personable and comfortable interacting with customers daily

Qualifications of an Entry Level Account Manager:

• 1-2 years in an Account Manager, Account Management, Sales, or related field

• Bachelor's degree in business, management, or communications preferred

• Able to work comfortably and grow in a fast-paced, challenging team environment

• A self-starter, dependable to the core, and have the right grit, tenacity, and initiative to show up and work hard

• Excellent listening, negotiation, sales, and presentation abilities

• Customer-focused and engaging communicators who enjoy working directly with the clients and a team

• Adaptable to learning new skills, retain information efficiently, and solution-focused across several different areas

• Able to think on their feet and be flexible with creating solutions for a variety of personalities and customer types

• Desire to participate in professional development and take on new responsibilities

• Self-motivated and comfortable working both independently and as part of a team

• Customer service or customer relationship experience

• Ability to perform at a high level in a fast-paced environment

• Degree preferred

Job Types: Full-time, Contract

Pay: $48,977.70 - $62,145.19 per year

Benefits:

• Employee assistance program
• Paid training

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Travel requirement:

• No travel

Work Location: In person

Salary : $48,978 - $62,145