IT Support Specialist

IT Support Specialist

Duck, North Carolina

Brown Technologies Incorporated is currently seeking a full-time IT Support Specialist to work onsite at the United States Army Corps of Engineers (USACE) Engineering Research and Development Center (ERDC) at our Coastal and Hydraulics Laboratory's Field Research Facility (FRF) in Duck, NC. This role will provide information technology related technical assistance to lab customers.

Brown Technologies is a rapidly growing company with a proven record of success supporting complex cutting-edge development programs. We are an employee-centric company that understands the individuals that comprise our workforce are our most important asset and are recognized as one of "The Best Places for Working Parents". Come join our team of experienced, dedicated, and committed professionals whose focus is to solve the mission-critical problems of our customers.

Responsibilities include:

• Serve as the first point of contact for ERDC FRF lab customers seeking information technology related technical assistance.
• Provide end user support for desktop and notebook systems.
• Interact with users daily and assist them with technical issues related to their Windows or Macintosh desktop or notebook system, client application software, printers, or mobile devices.
• Server as onsite POC for all IT equipment such as network devices and server systems.
• Perform desktop and laptop imagining and installation as needed.
• Record all work in a helpdesk ticketing system.
• Assist network and systems administration teams with onsite requirements for equipment such as installation, cabling, and power.
• Serve as site POC for IT related issues, coordinating user requests with and ensuring the site's needs are effectively communicated to the enterprise IT organizations.
• Provide professional, courteous, prompt, and accurate IT support and solutions to corporate end users.
• Work together on issues with other IT technical staff when required.
• Document and maintain configuration and process information.

Required Skills and Experience:

• Clearance required: U.S. Citizenship is required and possession of or ability to obtain US government secret clearance
• College degree preferred (Bachelor's or Associates)
• 2 years' experience supporting desktop operating systems in a Microsoft Active Directory environment.
• 2 years' experience supporting the following software: Microsoft Office suite, Adobe Acrobat, Internet Explorer, Google Chrome, Firefox, Safari, and McAfee Virus protection (or other enterprise antivirus solution).
• 2 years of hands-on software and hardware troubleshooting experience
• Strong technical knowledge of Microsoft Windows desktop operating systems
• Experience installing, configuring, and maintaining network printing devices.
• Experience supporting desktop VPN client configuration and operations.
• Possession of or ability to obtain CompTia A certification (within the first 6 months of employment)

Desired Qualifications:

• 1 year experience supporting Mac OS in an enterprise environment.
• Experience with Bomgar Remote Support Tools or a comparable remote support platform