Automotive Service Advisor/Writer

Bruce Bennett Nissan is looking for a Service Advisor to join our team!

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

Responsibilities:

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements: * Previous experience as an automotive Service Advisor and a working knowledge of automobiles.

• Customer service skills.
• Sales experience.
• Proficiency with computers and technology.
• Ability to communicate complex technical concepts to customers.
• Bilingual Preferred

Benefits: * Paid Vacation

• Health and Dental Insurance

Job Type: Full-time

Pay: $60,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Day range:

• Monday to Friday
• Weekends as needed

Experience:

• Automotive Service Advisor: 1 year (Preferred)

Work Location: In person