Service Advisor

WHO WE ARE

Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40 locations across 11 states, and we have over 1,500 team members.

• Bruckner’s is more than just a place selling parts and working on trucks
• We are an essential business delivering solutions to transportation providers – the backbone of everyday life as we know it
• We contribute to our local communities
• We care about our people

OUR CORE VALUES

• We act with Honesty and Integrity.
• We value our people and communities.
• We are customer focused.
• We do what it takes.

WHAT WE OFFER

• Competitive Compensation Plans
• Paid Time Off and Holidays
• Excellent health, dental and vision plans
• Investments in Training & Development
• Generous 401(k) and Profit-Sharing Plan
• Tuition Assistance Program
• Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization)
• Technician Student Loan Reimbursement Program
• Disability and Life Insurance
• Internal Promotion Opportunities
• Flexible Spending Account
• Health Club Reimbursement
• Family and Team Oriented Environment
• Employee Referral Bonus
• Engaging and Challenging Assignments
• Drug free workplace

SUMMARY OF DUTIES:

Greet customers and initiate the write up process. Determine the customer’s needs and convey this information onto the repair order. Must be able to communicate well in order to document enough information to properly diagnose the vehicle. Responsible for providing supporting documents to determine warranty coverage and open campaigns. Document requests by the customer such as determining method of payment, arrangements to pick up or deliver the vehicle, authorizations, purchase order numbers and any other job functions as required. Acquire customer approvals, provide estimates, book & close all service tickets considered as waiters. Assist with closing other repair orders as needed. Answer incoming service phone calls. Maintain product knowledge as the Liaison between the Service Department and the customer.

SPECIAL REQUIREMENTS:

Must have good communication skills and the ability to interact well with customers, vendors and co-workers in a positive and constructive manner. Must have computer skills and willingness to learn business management system. Evaluate customer needs and recommend additional services.

PHYSICAL REQUIREMENTS:

Must be able to pass physical, including drug test. Must maintain a professional appearance. Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MENTAL REQUIREMENTS:

Position requires interaction with others and the ability to handle multiple tasks at the same time. There will be some stress due to the urgency of the repairs and interaction with customers and fellow employees.

Job Type: Full-time

Pay: $60,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Day range:

• Monday to Friday

Shift:

• Day shift

Ability to commute/relocate:

• Shreveport, LA 71119: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• In consideration of your application, is there anything else you would like us to know about you?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $60,000 - $90,000