Delivery Driver/Material Handler - 358 - Macon, GA - FT

Description

General Description (major areas of responsibility of this position):

A person in this position is primarily responsible to safely drive a class B or C vehicle, not requiring a CDL, to regularly perform deliveries to support the customer relationship (which may include managing and replenishing consignments), recovering used batteries, performing customer installations, and performing warehouse tasks associated with shipping, receiving, inventory control, and battery maintenance, and records the successful processes and procedures required to carry out all functions.  Excellence is demonstrated consistently and process improvements are contributed.

Knowledge, Skills, Abilities, and Values (KSAV) (type and level of job/team-related attributes minimally required to accomplish expected results):

Knowledge:

• General knowledge of battery industry concepts, practices, and procedures
• General knowledge of products supported and ability to train others
• General knowledge of customer service procedures, methods, and techniques
• General knowledge of material handling procedures, methods, and techniques
• General knowledge of all WHS procedures, methods, and techniques applicable to the position
• Basic knowledge of computer use and common applications (MS Office Business Suite, and internet research means)
• Basic knowledge of business policies and practices, general office procedures, methods, and techniques
• Basic knowledge of material process flow
• Basic knowledge of business document process flow

Skills:

• Advanced skill in practicing safe work habits
• Advanced skill in delivering quality customer service
• Advanced skill level in serving people (producing satisfaction; delivering happiness)
• Advanced skill level in organization / orderliness
•  General skill in communicating
• General skill in generating leads
• General skill in gaining customer referrals for new sales
• General skill in defusing an agitated or confrontational person; handle grievances with professional etiquette
• General skill level in English composition and conversation (read, write, and speak English with good pronunciation, proper word use, structure, and grammar) (note: mastery of languages in addition to English is preferable)
• General skill level in math (basic functions (addition, subtraction, multiplication, division, percent, and fractions), mathematical reasoning, number sense, reading charts and graphs)
• General skill level in use of business machines (pc, copy, fax, and scanner)
• General skill in operating manual pallet jack, ladders, dolly, and other material handling tools
• General skill in operating motor vehicles and light industrial trucks (forklifts/powered pallet jacks) (maintains excellent driving record)
• Basic skill level in e-mail, word processing, database, and spreadsheet applications
•  Basic skill level in typing (accurate at 20 wpm)

Abilities

• Advanced ability to build positive rapport quickly
• Advanced ability to generate flexibility/adaptability to work effectively with a wide variety of people (identify and match sales approach to customer preference/personality type)
• Advanced ability to follow defined process steps with high repeatability
• General ability to troubleshoot and solve problems quickly and effectively
• General ability to effectively train other DMHs
•  Basic ability to identify, support, develop, and execute appropriate intermediate and long range improvement goals that support department and company objectives

Values:

• Advanced value for integrity
• Advanced value for expression of a customer-centric (others-centric) attitude
• Advanced value for courtesy
• Advanced value for promptness
• Advanced value for attentiveness
• Advanced value for expression of a positive attitude
• Advanced value for continuous improvement
• Advanced value for team advancement
• Advanced value for wellness, health and safety (of self and others)
• Advanced value for highly accurate, consistently on-time work

Working Relationships (persons whom those in this position regularly interact with in order to accomplish major areas of responsibility):

• Branch Manager and Staff
• Vendors
• Customers
• Prospects

Extent of Supervision (level of direction provided and limits in acting independently):

A person in this position operates under limited supervision, receives general instruction, and follows routine procedures independently, and is responsible for managing and carrying out areas of responsibility within the scope of established goals and objectives.  Specific directives may be provided for execution.  Variations from procedure or problems are reported to the immediate supervisor.

Qualifications

Job Responsibilities:

General

• Maintains an image in support of Company values on and off the job.
• Demonstrates good judgment in supporting Company values when non-standard situation arises.
• Adds a valuable, helpful, and positive influence to the customer experience and the work environment.
• Supports professional, neat, organized, clean, and safe work area.  Facilities, vehicles, tools, and uniforms are kept clean and in good condition.
• Maintains established safety rules and practices; immediately reports any safety incidents to supervisor.
• Actively participates in assigned learning opportunities and in sharing job knowledge for team advancement.
• Plans ahead and prioritizes work assignments with supervisor to meet due dates.
• Maintains exemplary time-keeping, makes effective use of work time, performs required duties in a timely manner, and demonstrates reliability in completing assignments.  Pre-plans time off with supervisor and collaborates to coordinate coverage of duties.
• Makes sure the proper materials are on hand, and that tools, and equipment are in good working order; reports non-working tools and equipment to supervisor.
• Supports the development and maintenance of well-documented departmental performance standards, policies, and procedures.
• Participates in department meetings and collaborates with supervisor to continually improve efficiency and to develop and achieve realistic goals and effective strategies to meet Company objectives.
• Supports a climate for job-related open communication among people and between departments.
• Performs other responsibilities as required.

DMH

• Key to this job is to safely deliver a high-quality customer experience while increasing the profitable sales of Company products and services.  Creates and maintains promoters (raving fans) of clients
• Obtains referrals from customers.  Also able to successfully generate leads.
• Knowledgeable in products carried and educates customers on products promoted monthly.  Identifies helpful opportunities for customers through expanding the use of Company products and services.
• Deliver product and pick up used batteries, as well as maintain and replenishes consignment products for customers.  Plans efficient routes, ensures proper/accurate, staged, and safe stocking of vehicle.  Assists in loading and unloading process.
• Assist retail customers and perform battery installations.
• Loads and offloads vehicles, prepares shipments, ensures warehouse is orderly, safe, and clean
• Labels products
• Performs battery charging and reconditioning
• Performs inventory cycle counts and complete counts
• Maintains accurate documentation of all customer transactions.
• Coordinates regularly with supervisor to achieve targeted sales objectives.
• May be required to train other personnel/prospects

Appearance:

• Clean Company uniform is the required attire (business suit may be required for executive presentations)
• Shoes must have non-slip soles, safety toe protection; no open shoes; no high heels.
• Neat, clean, tasteful, well-groomed appearance required.
• Hair, fingernails, and facial hair are to be kept neat and clean and must in no way interfere with the safety, technical, or professional requirements of the position or work assignment.
• No ripped, torn, soiled, holey, or ill-fitting clothing.
• Good hygiene
• Heavily-scented colognes, perfumes, and deodorants are to be avoided.
• Jewelry is to be moderate and not present a safety hazard (zero conductive material to be worn when working with batteries).
• Visible tattoos are to be covered with clothing where applicable (i.e. long sleeves).  Tattoos not able to be covered must be of a minimal nature and not be provocative, offensive, gang-related, or threatening.

All branch and distribution center personnel (managerial or otherwise) are required to wear uniforms provided by the Company and must take care of their uniforms and report any wear or damage to their supervisor.  The entire uniform must be worn (both shirt and pants without exception) while on duty and shirts must be tucked in. Instructions regarding cleaning and maintenance of uniforms will be provided by your supervisor. Soiled uniforms are not to go home or be washed at home. Shoes must have non-slip soles and toe protection.  Certain branch personnel may be required to wear job specific safety equipment or clothing. Supervisors will inform you of any additional requirements regarding your attire specific to your region, branch, or duties.  If authorized by the manager, branch personnel are allowed to wear Company or supplier headgear (i.e.: Company name, Centennial, US Battery, Optima, etc.); however it must be worn with the front facing forward.

Physical Requirements / Working Conditions:

The physical demands described herein are representative of those that must be met by an employee to perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions (team members are required to contact the designated Human Resources in such cases to document the accommodation).

Significant physical strength, physical resilience, and mental alertness is imperative within this job.  This is primarily a non-stationary position working in a non-temperature-controlled environment with extended periods of time spent in diverse positions due to diverse nature of customer facilities.  Extended periods of sitting or standing at a desk/counter occur to prepare reports, to visit customer facilities, to work trade shows, and to drive.  Significant mental alertness and quick reflexes are required in order to safely drive. Standing and walking is required to interface with customers, gain access to their buildings, which may require the use of stairs, and to deliver communications and, occasionally, product, requiring the ability to, lift, carry, climb, reach, stoop, kneel, crouch, and continuous mental and visual attention with eyesight correctable to 20/20 and specific vision requirements of close vision and the ability to adjust focus.  Peripheral vision and depth perception are also required for driving safety, and to safely work in diverse customer sites including the possibility of warehouse, production, construction, and other hazardous locations.  The employee operates a keyboard/mouse, answers telephone calls and occasionally bends, reaches, and pushes and pulls file drawers to file documents requiring finger and hand dexterity, reaching, lifting, and twisting.  While the use of tools is encouraged, employees in this job occasionally carry product weighing up to 125 lbs. across diverse customer conditions that may not allow for material handling equipment.  Participation in group lifts for heavier weight is required.  Employee may push pallets (using a pallet jack) or push wheeled carts with product weighing over 3,000 lbs. Stacking of batteries occurs with all branch personnel from time to time, requiring physical endurance to move individual units in quantities exceeding 1 ton in a day.   The common lifting-related motions are as follows:

• Squat, gain load, stand with load held in lift zone (just above belt-height), slight reach, unload to flat plane, push load (sliding load corner to corner pivot) across flat plane and the reverse
• Same as above, adding up to 25 yards of walking with load carried in one hand, by product handle, on the side of the body, with arm hanging straight down at the shoulder
• Reach full arm-length (both arms), pull load (sliding load corner to corner pivot alternating arms pulling; both arms used simultaneously for more significant weight) across flat plane to lift zone, lift load, move feet to turn body, place load on flat plane at a similar or improved height (differential made up with squat or squat extension to standing), push load (sliding load corner to corner pivot) across flat plane
• Reach full arm-length (both arms), pull load (sliding load corner to corner pivot) across flat plane to lift zone, lift load, move feet to turn body, squat to place load on lower plane
• Same as above, adding up to 25 yards of walking with load carried in one hand, by product handle, on the side of the body, with arm hanging straight down at the shoulder, having been lowered there from chest height by arm strength, or raising there by a squat thrust.
   

Team members are required to notify their manager if they believe that they are not able to safely continue to lift and require a temporary recovery period of lighter duties. Personal protective equipment consists of uniform, safety glasses, gloves, and safety-toe shoes (may include ice cleats), and may additionally require apron, face shield, safety goggles, ear protection, and/or rubber gloves in interface with the charging area, installations, and clean-up process.