What are the responsibilities and job description for the Call Center Rep position at BSP Marketing?
The Call Center Representative is primarily responsible for responding to inbound calls requesting information, appointments, and/or event registration. We just had a record year in 2021 and plan to nearly double in size for 2022. This is your opportunity to make a wave and help fuel our upcoming success.
The Call Center Representative provides excellent customer service, meets all call center performance standards, and is responsible for performing various administrative and clerical duties required to support these functions and, on an as-needed basis, may be required to perform other tasks.
Primary Responsibilities:
- Trained in and proficient in responding to inquiries about varies programs and benefits
- Identify customer needs and expectations
- Responsible for promptly and accurately addressing customer inquiries
- Serve as primary contact for inbound customer issues.
- Escalate more technical product-related issues to the proper support department
- Update customer information and ensure accurate entry of contact information
- Maintain quality service by following established policies and procedures
- Ensure proper security procedures are followed on all customer interactions
What you get from us:
- Weekly Advances and Bonuses
- Hybrid office with remote flexibility
- 65k plus first year average income
- Bonuses
- Residual Income
- Exceptional commission rates
- Trip Incentives and other benefits
- Full Training
We are an Equal Opportunity Employer and prohibit discrimination and harassment of ANY KIND: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We hope you take the time to apply today and may we have the chance to speak with each other in the near future.
Job Type: Full-time
Pay: $41,000.00 - $44,000.00 per year
Benefits:
- Employee assistance program
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location
Salary : $41,000 - $44,000