Retail Operations Lead (ROL)

Job Description and Pay Plan

Organization Name: Buffalo Rock Company Website: https:// www.buffalorock.com/careers/ Job Department: Retail Sales

Reports to: Retail Operations Supervisor (ROS)

Other Information: 70% Daily Rate 30% Commission. May require additional hours not scheduled must be flexible.

FLSA Status : Non-Exempt Prepared Date : 01-17-2020

Primary Duty:

The Retail Operations Lead (ROL) is a key member of the Retail Operations team whose primary duty is training employees in the operational function at the divisional level, including training and evaluating new employees and on-going training of employee-partners working in the operations function. This includes both formal and on-the-job training in the delivery and merchandising of Buffalo Rock Company products in accordance with BRC Standards.

Education and Experience:

High School Diploma (or GED or High School Equivalence Certificate)

• Must have at least (1) Year Sales Service Experience, Six Months BRC Sales or Service Experience or management approval
• Must have excellent communication skills, including listening, reasoning, comprehension, and reasoning ability.

Certifications and License:

Valid state Class A CDL driver’s license, for state of residence, with a good driving record preferred. Minimum Class A CDL required within 90 days of accepting position.

Knowledge:

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Mathematics - Knowledge of arithmetic, algebra, geometryand their applications.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Skills:

Basic Skills

• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Mathematics - Using mathematics to solve problems.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Science - Using scientific rules and methods to solve problems.
• Speaking - Talking to others to convey information effectively.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Social Skills

• Coordination - Adjusting actions in relation to others' actions.
• Instructing - Teaching others how to do something.
• Persuasion - Persuading others to change their minds or behavior.
• Service Orientation - Actively looking for ways to help people.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Complex Problem-Solving Skills

• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Work Context

Body Positioning

• Spend Time Bending or Twisting the Body
• Spend Time Making Repetitive Motions
• Spend Time Standing
• Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
• Spend Time Walking and Running

Communication

• Contact With Others
• Electronic Mail
• Face-to-Face Discussions
• Letters and Memos
• Telephone

Environmental Conditions

• Cramped Workspace, Awkward Positions
• Very Hot or Cold Temperatures

Impact of Decisions

• Frequent Decision Making
• Impact of Decisions on Co-workers or Company Results

Routine versus Challenging Work

• Importance of Being Exact or Accurate
• Importance of Repeating Same Tasks
• Structured versus Unstructured Work

Pace and Scheduling

• Time Pressure

Responsibility for Others

• Responsibility for Outcomes and Results

Role Relationships

• Coordinate or Lead Others
• Deal With External Customers
• Work With Work Group or Team

Work Setting

• In an Enclosed Vehicle or Equipment
• Indoors, Environmentally Controlled
• Indoors, Not Environmentally Controlled

Essential Functions

• Regular and timely attendance is an essential function of this position. Position is required to work all hours necessary to ensure operations function is fulfilled, including nights, weekends, holidays. May require travel. May be required to be on-call.

• Provide/facilitate on-the-job training for new employee-partners and the on-going training for veteran employee-partners, and perform/participate in evaluations as necessary.
• Ensure all assigned employee-partners are kept trained and updated on an on-going basis as it relates to the Functional (Safety, Handheld Operation, Settlement, Etc.), Practical (Policies /Procedures from the Company, Divisional, and Corporate Security Manuals), BRC Standards (product distribution, trays, crate, and CO2 retrieval), and all other aspects of their assigned duties.
• Train employee-partners to service all accounts in accordance with BRC Standards and Division Policy for service frequency.
• Develop and maintain positive professional customer relationships.
• Must cover (work) open positions created due to employee vacations, personal days, turn- over, and change of job position or route when needed.
• Assist with store resets, running Hot Shots, building displays, and making bulk deliveries when needed.
• Understand all assigned sales objectives.
• Understand the service of all accounts with BRC Standards using all Corporate and Divisional defined merchandising standards through the individual and the combined efforts of the assigned Employee-partners.
• Ensure that employees are trained on and understand the PQI (Product Quality Imperative) Policy in accordance with BRC Standards.
• Ensure compliance with all equal opportunity, non-discrimination, and no-harassment laws and policies.
• Communicate all transshipping activity in accordance with Company Policy and Procedures.
• Take ownership of the Team Concept to ensure the group's success.
• Notify ADC / ROM of any change to an existing account, including ownership or closure, etc., and all new account opportunities.
• Properly complete all required paperwork to Company Policy and timeline.
• Train employees to monitor all assigned accounts for CDA compliance.
• Train employee-partners to know each manager/buyer at each account by name and keep them updated on all Buffalo Rock Company pricing, new product, and any information pertinent to mutual business needs.
• Train employee-partners to continuously seek authorization and full distribution for all current and future products distributed by the Buffalo Rock Company.
• Train employee-partners to communicate daily any product shortages, product returns, refused orders, changes to next delivery order, account information changes, or any operational items.
• Train employee-partners to ensure that all marketing programs with assigned /selected accounts are implemented and maintained, and report and remedy any non-compliance under BRC Standards.
• Help support the attainment of Strategic Execution Objectives.
• Maintain BRC standards per account.
• Execute and achieve all account program key objectives.

• Train employee-partners to properly rotate all products in accordance with BRC Standards.
• Train employees to remove all damaged products and UTC's on each account visit following Company policy and procedure.
• Train employees to ensure pallets, trays and CO2 are picked up on each visit, entered in the Norand, and documented by the proper paperwork.
• Assist management in reporting competitive activity, achieving departmental goals metrics, and promoting the Team Rock concept.
• Attend all scheduled meetings requiring your presence and / or participation as directed.
• Train employees to adhere to customer policies for vendors or suppliers, which may include but are not limited to business conduct policies, business ethics policies, legal policies, and delivery and merchandising policies.

Other Duties and Responsibilities

• Must exhibit a high level of ethical and moral conduct while at work or in attendance of any off-site function during work hours or after work hours while representing the Buffalo Rock Company.
• Responsible for continuous self-improvement through the knowledge and use of all Buffalo Rock provided training, either web-based, in-house, or any other provided method. Must successfully complete assigned training curriculum, including but not limited to online and/or facilitated training.
• Ensure that every reasonable precaution is taken to protect the Company from possible damages, theft, or other liabilities.
• Ensure that every reasonable precaution is taken to protect the safety of employee- partners, self, customers, Buffalo Rock property, and customer property.
• Honor and follow through on all business commitments.
• Perform other duties as assigned.

Activities

Performing for or Working Directly with the Public

• Provide customer service

Organizing, Planning, and Prioritizing Work

• Plan or organize work

Communicating with Supervisors, Peers, or Subordinates

• Consult with managerial or supervisory personnel

Resolving Conflicts and Negotiating with Others

• Resolve customer or public complaints
• Resolve or assist workers to resolve work problems

Guiding, Directing, and Motivating Subordinates

• Assign work to staff or employees
• Evaluate performance of employees or contract personnel

• Monitor worker performance

Establishing and Maintaining Interpersonal Relationships Handling and Moving Objects

Coaching and Developing Others Processing Information

• Investigate customer complaints

Judging the Qualities of Things, Services, or People Training and Teaching Others

• Conduct training for personnel

Coordinating the Work and Activities of Others

• Direct and coordinate activities of workers or staff

Scheduling Work and Activities Developing and Building Teams Updating and Using Relevant Knowledge

• Use knowledge of written communication

Interacting With Computers Performing General Physical Activities Thinking Creatively

• Arrange merchandise display

Tools and Technology Tools and Technology Tools

Desktop computers Desktop/Laptop computers Notebook computers

• Notebook computers Scanners
• Scanners Technology Software
• V-5 Software, VMMS, UXT, RAS Calendar and scheduling software
• Outlook

Data base user interface and query software