What are the responsibilities and job description for the Client advisor position at Bulgari?
Position
Company Overview
BVLGARI , a renowned Italian designer known for its luxury jewels and watches, seeks a Client
advisor. This person will report directly to the Assistant Store Manager or Store Director.
Position Overview
As a Client Advisor at BVLGARI, you will be instrumental in delivering a bespoke client
experience that reflects the sophistication and values of our brand. Your role will involve
enhancing client relationships, achieving sales targets, and acting as a primary contact for Sales
services.
Job responsibilities
What you will do
Deliver an exceptional and personalized client experience, ensuring satisfaction and
loyalty.
Execute the BVLGARI selling ceremony with expertise, adapting strategies based on
client needs and motivations.
Communicate the passion and values of BVLGARI, enhancing client engagement and
brand loyalty.
Achieve personal and boutique sales targets, focusing on quantitative and qualitative
goals.
Drive high-end sales and strategize for premium client interactions.
Client Relationship & Portfolio Management
Build and maintain strong relationships with clients, fostering loyalty and repeat
business.
- Efficiently manage and expand the client portfolio through targeted strategies.
- Initiate CRM actions to enhance client engagement and retention.
- Represent BVLGARI at client events, embodying the brand as an ambassador.
Boutique Operations
- Adhere to all brand guidelines and boutique operational procedures.
- Participate in inventory management and boutique maintenance activities.
- Support opening and closing procedures, including setup and breakdowns.
- Assist with special projects and operational needs as required.
Profile
Your Profile
Proven success in a luxury retail environment, focusing on meeting and exceeding sales
targets.
- Experienced in catering to high-end clients and managing sophisticated sales interactions.
- Exceptional customer service skills and a commitment to creating memorable shopping
experiences.
Ability to interact effectively with diverse clientele, adapting to various cultural
backgrounds.
- Multi-lingual to cater to a broad client base.
- Technologically savvy, with proficiency in relevant retail and CRM software.
- Strong communication skills, result-oriented and driven by a strong entrepreneurial spirit.
- Collaborative team player with empathy and excellent interpersonal abilities.
Additional information for internal candidate
We're delighted to see talented individuals from the LVMH group considering a future with us.
As part of the internal mobility process within the LVMH group, we kindly ask that you contact your direct manager or Human Resources Business Partner (HRBP) to express interest.
Again, thank you for your interest in BVLGARI! We're committed to supporting your career development and are looking forward to potentially having you join our team.
Recruitment steps
1. Application Submission
2. Talent team review
3. Hiring Manager Interview
4. Regional Director Interview
5. Human Resource interview
Last updated : 2024-05-30
