What are the responsibilities and job description for the Front End Sales Manager position at Bulloch Drug?
Front End Manager
Job Overview:
A front end manager is responsible for overseeing the overall operation of the front end of Bulloch’s. This includes, but is not limited to, managing employees and ensuring that the front end of the store is running smoothly and efficiently. Must have excellent customer service skills and be able to effectively communicate with both customers and employees. They also work closely with other managers to develop strategies that will help them achieve goals.
Expectations:
- Maintain an overall management style that follows the companies best practices
- Have a friendly, caring, and positive attitude towards customers and co-workers
- Continually seek to learn and improve
- Ability to perform under pressure and address complaints in a timely manner
- Display a friendly and energetic personality with customer service focus
Job Tasks:
- Provide training materials and assist the supervisors in the training of new hires
- Train and develop front end staff to deliver outstanding customer service
- Develop and implement strategies to increase customer satisfaction and loyalty, while maximizing sales and profitability
- Monitor supervisors to ensure that they are performing their responsibilities in a satisfactory manner
- Monitor productivity and performance and take appropriate corrective action when necessary
- Know all the till operations and how to execute them
- Be qualified and able to perform all of the duties of a sales associate when needed
- Manage all customer requests and complaints and analyze all issues providing an effective resolution
- Maintain strong communication with store management team
- Have strong organizational skills and be able to multitask and handle multiple tasks at one time
- Ability to lead and motivate the team
- Set clear goals and expectations, and help team to achieve them
- Provide feedback and support when needed
- Delegate tasks effectively and provide adequate resources for the team
- Handle stress and stay calm under pressure
- Assist sales associates and customers with refunds, overrings and other transactions requiring supervisory approvals or overrides
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Experience level:
- 3 years
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Experience:
- Retail Management: 2 years (Required)
Work Location: In person
Salary : $15 - $18