What are the responsibilities and job description for the IT Support Technician position at Burkhart?
We are looking for an IT Support Tech at our corporate office in Tacoma, WA! After initial training period, this will be a hybrid schedule, depending on business needs.
Purpose: Serving as the Subject Matter Expert on an array of business applications, you will function as the first point of contact for all IT related inquiries. You are responsible for delivering end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, you ensure all incidents are analyzed, resolved, and reported back within the promised timeframes. Your role includes answering calls, assisting walk-ins, computer imaging and utilizing the ticketing system while delivering an excellent customer service experience
What you’ll be doing...
- KEEP ASSOCIATES PRODUCTIVE by providing technical assistance for incoming requests related to IT systems and/or services.
- PROVIDE EXCELLENT CUSTOMER SERVICE by presenting a positive and professional example.
- SUPPORT BURKHART BUSINESS NEEDS by maintaining an in-depth understanding of ticket prioritization and escalation procedures.
- EDUCATE AND TRAIN ASSOCIATES by developing and maintaining technical instruction sets and knowledge base articles for efficient incident resolution.
- CONTRIBUTE TO TEAM PRODUCTIVITY by researching, understanding, and contributing to the goals of the IT Department and Burkhart as a whole.
- CONTRIBUTE TO BURKHART’S SUCCESS by maintaining a deep understanding of how the IT organization supports Burkhart’s needs, modeling the Burkhart culture to clients and team members.
What you’ll need…
- Formal Technical Training, or enrollment in a technical degree program, or two years of recent help desk technical experience in lieu of degree.
- Demonstrated experience in troubleshooting and providing help desk support.
- Demonstrated customer support experience.
- This position may require the associate to work varied shifts, evenings, weekends, and holidays as assigned during emergencies or to meet business needs.
- This position requires occasional travel both locally by car and by airplane to other branch offices (less than 10% of the time).
Preferred Education and/or Experience:
- Associate’s or Bachelor’s Degree
- Technical Certifications: A , Net , Linux
- Windows Domain Environments
- Supporting Financial, Logistic, Sales and Service Systems & Processes
- Printer Configuration and Repair
- Technical Documentation
- Warehouse Management Systems (WMS)
- Mobile Device Support (Android and iOS)
- Asset Management
Some of the perks you’ll receive…
- Generous PTO Program, Paid Sick Leave, 8 paid holidays, and an anniversary day to celebrate your work anniversary.
- In addition to providing free Dental insurance to our associates (of course!), Burkhart offers two affordable medical plans (plus a medical plan for your canine & feline family members), health savings accounts, healthcare flexible spending accounts, a 401k retirement plan, and a free employee assistance program.
- Free Wellness program including gift card incentives for completing wellness activities, company-wide events (like Fresh Fruit Fridays), and Principal’s financial wellness program.
- Recognition for exceptional performance, anniversary milestone rewards, and various recognition programs.
Salary Info:
- Companywide, our IT Support Technician salary range is $24.28 to $32.84.
- Typical new hire salary offers generally fall between $25.00 to $28.00.
Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.
Please visit our website: https://www.burkhartdental.com/career-opportunities
Burkhart is an EEO/AAP Employer and a VEVRAA Federal Contractor
At Burkhart Dental Supply, we believe that a diverse and inclusive work environment allows us to better serve our customers and our associates. Through varying backgrounds, points of view, and experiences, we come together to provide products and services of the highest quality, reliability, and integrity across a diverse spectrum of customers. We believe that what each person brings to the table, as we stand shoulder to shoulder with those we serve, will allow us to do great things for our community.
Salary : $24 - $25
