Burn Boot Camp Brand Ambassador/Front Desk Associate

The Front Desk Associate (also called Burn Ambassador) will be the first line of contact with our existing and prospective members. The candidate will focus on building meaningful relationships, providing top notch customer service and presenting Burn membership options. We are looking for extremely enthusiastic individuals who can deliver an exceptional experience to all who enter the building while upholding the high standards of Burn Boot Camp. Successful candidates will demonstrate strong problem- solving and communication skills. They will be energetic self-starters who look for ways to make the front of house welcome grand for all who enter.

Included Perks

• Discounted membership
• Opportunity to make a difference in the lives of our members through fitness and community
• Free retail items and discounts on Burn nutrition
• Opportunity for career progression
• Leadership growth and training
• Opportunity to be part of a community that will help you reach your personal fitness goals
• Work in a fun, fast paced, exciting environment that a go-getter will thrive in

Daily Duties

• Responsible for maintaining a high level of professionalism with clients and build a strong sense of community at our location
• Work the front desk for camps and execute an elite client experience, while also performing tasks related to upkeep, maintenance, and cleaning of the facility
• Present membership options to sell to prospects
• Execute client follow up calls or messages leveraging our CRM system
• Greet people by name as they come in to the gym
• Inform trainers of first time visitors and progress on team goals as shown in our system
• Mindbody (point of sale system) responsibilities will include data integrity as it relates to contracts and members account info, new retail SKU entry, updated billing information, inventory management
• Handle complaints, provide appropriate solutions and alternatives within Burn standards for minor client issues with memberships, retail, Burn Nutrition, etc.
• Responsible for upselling secondary revenue items such as Burn Nutrition and retail
• Collaborate with team and franchise partners to execute any new initiatives

Qualifications

• Customer oriented; ability to adapt/respond to different types of members
• Must be a high producer in autonomous working situations as a self-motivator
• Able to learn and navigate software systems
• Excellent communication and customer service skills, both verbal and written communication.
• Have an understanding of social media
• Ability to multi-task, prioritize, and stay organized, while having high attention to detail and follow through
• Positive, motivating, and effective interpersonal communication skills
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
• Assist with end of shift basic cleaning

Job Types: Full-time, Part-time

Pay: $13.50 - $17.00 per hour

Benefits:

• Employee discount

Compensation package:

• Bonus opportunities
• Hourly pay

Payment frequency:

• Paid biweekly

Schedule:

• Evening shift
• Morning shift
• Rotating weekends

Ability to Commute:

• Plano, TX (Preferred)

Work Location: In person