What are the responsibilities and job description for the Parts Lead position at Burnips Equipment Company?
The Parts Team Lead performs multiple tasks related to the operation of the part department. The Parts Lead will be responsible for the overall performance of the parts department, providing superior service for customers and technicians; ensuring they have the right parts at the right time. The Parts Lead will help monitor inventory, order parts, make recommendations to the Parts Manager, and work effectively with all dealership staff in order to ensure the highest level of customer service is provided to all customers at the dealership.
Responsibilities:
- Assist in determination of parts requirements with customers, selling parts and providing order processing services.
- Present merchandise to customers with professional selling techniques
- Maintains excellent customer relations at all times
- Process and follow through with transfers orders for other locations
- Maintain a clean in-store display, keep work area clean, safe and organized.
- Operate within all parts policies and procedures of the company
- Investigate customer issues regarding part verification and delivery.
- Promote the Burnips Equipment brand
- Safe operation of company vehicles. May include delivery of items to customer locations, which requires loading, unloading, and delivery of parts with efficiency.
- Oversee the receiving, stocking, and issuing of parts.
- Confer with suppliers to obtain product or service information such as price, availability, and delivery schedule.
- Take on technical questions and problems and resolve in collaboration with other departments and suppliers.
- Manage and maintain parts inventory levels to optimize efficiency and minimize costs.
- Oversee the receiving, stocking, and issuing of parts.
- Train and develop parts department staff to ensure efficient and accurate service.
- Keeps abreast of all new products and updates; and continually upgrades training
- Other Tasks as assigned
Education and Experience Requirements:
- Experience: Minimum of 3 years’ experience within a parts department.
- Personable, a problem solver, ethical, intelligent, and able to adapt to all elements around you including – customers, suppliers, department employees, management and peers.
- Strong organizational skills, good communication skills, excellent customer relations skills, good computer and systems knowledge.
- Ability to assist with the loading/unloading of parts, requiring the ability to lift up to 50Ibs.
- Valid Driver’s License.
- Mechanical work experience a plus.
- Customer service experience a plus.
- Highly proactive and motivated individual.
- Thrives in a Team atmosphere.
Job Type: Full-time
Pay: $16.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $16 - $26